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"Excellent. Service provider was on time, called before arriving, gave a very fair price quote, and turned out to be just a really nice person. I'm keeping his number in my valued professionals rolodex. Very happy with everything."

"We did a walk through and I sent him a spreadsheet prior to the start date so he could be prepared upon arrival; we agreed to an hourly rate of $50. I helped him quite a bit and after seeing him struggle with simple tasks, I felt he was under qualified for these non-complex projects. -hang three blinds; contractor damaged two of the three blinds and was not able to properly shorten any of them as part of the install. I still have to hire someone else to do this. The first kitchen blind was damaged; he cut the wrong strings when shortening it, even though he was watching a youtube video to learn how to do it. Seeing him watch a youtube video was frustrating for two reasons: I had to pay for his time watching the video and it clearly told me that he was not qualified for the job. The second attempt to install the kitchen blind appeared fine, but when I raised/lowered it to test it, a string that he accidentally cut and tied (with dirty fingers so it was almost black), unraveled. So that blind had to be replaced, again. He reimbursed me for one blind and returned the second one to home depot as a "damaged blind" which I felt was a little sketchy. He charged me for the time he spent going back a second time for the second replacement blind. I told him that I was not happy that he charged me for this, since it was his mistake and he should eat the cost. -range hood, improperly installed. There are gaps that are not sealed, which are allowing air to blow back into the kitchen. This should have been fixed before the contractor left. I tested it when he was here but had no idea that there were leaks because the leaks are at the top, and rear of the hood, where you cannot see. You have to get on a step stool to see and feel the air flow. After I realized it was not done correctly, I inspected every square inch of it. It turns on, but it leaks so it's somewhat useless. Note, I drove us to home depot to get parts for this project because when he arrived, he said he was still unsure how to install it as a vented range hood. I advised that I wanted the simplest and easiest option, but prefer a vented hood. After at least an hour of him trying to figure out how to install it, we had to go to home depot because he said a part was "missing" and we need an additional part as well. After spending almost an hour at home depot, we discovered that the part was actually in the box, per one of the associates. Had he looked the box and found the part when he arrived at my house, we would not have wasted so much time (and my money) searching for a part that was already in the box. Again, I was charged for his mistake. -three exhaust fans. Unsure if these were properly installed. He took a very long time installing the first one, I had to help him quite a bit, and he left dirty hand prints on my freshly painted ceiling. With each fan, the install was from above (attic). When he installed the fan in the laundry closet, a large amount of insulation and debris fell on the washer and down the side. The insulation down the side was about 4" deep, which he did not tell me about. I was not happy to find that much debris. He made NO attempt to respect my property and either clean up that large mess, or prevent it from happening. -reposition two outlets; this went as planned. However, when I left for about 25 minutes to walk my dog on this day, and we agreed he was going to tackle a few projects while I was out, my security cameras caught him sitting down, taking a break. This was frustrating. -replace one outlet under sink; contractor did not know how to make it work/wire it properly and went to the hardware store three times to get the correct outlet, because he didn't pay attention and get the correct one the first time he went. This took at least two hours for him to figure it out, go back and forth, etc., before he actually wired the outlet. It was a simple task that he didn't seem qualified for. -fix a double tapped wire in the breaker box. The contractor agreed to fix this and reposition the two outlets when I stepped out for 25 minutes to walk my dog. When I returned, he informed me that the double tapped breaker was already fixed. I didn't believe that to be true, and we walked out together to inspect it. I was correct, he overlooked the fact that it was not fixed and then proceeded to fix it. This is another example of him not either being prepared, not qualified to do simple tasks, or just lazy. Either way, he charged me for the time he spent taking a break (while I was walking my dog) instead of fixing what we discussed. Again, I have the footage of this on my security cams (him sitting down instead of working). -fix bifold door. This was done properly, from what I can see. In summary: The contractor came unprepared and overcharged me for work that took several hours longer than needed. All of his mistakes were on my "time." He also had to make several trips to the hardware store, one with me to get parts, because he was unsure how to fix certain things. He left significant "messes" behind that included a pile of insulation that fell from the ceiling in the laundry closet, next to my washer (insulation was approximately 4" deep) while he was replacing the exhaust fan. He left dirty handprints on my freshly painted ceilings in the bathrooms (one is worse than the other) and damaged two of my blinds. He reimbursed me for one, but the second one, he "tried" to hide the fact that he damaged it and returned to home depot as a damaged item in the box (meaning, he lied to home depot, saying that it came damaged, which was a lie). His work was not quality and at least one project is not completed, with the remaining projects needing to be double checked for proper install. I felt he worked slowly for the sake of working slowly (to charge me more). When we discussed the bill, I let him know how displeased I was with him for overcharging me and if he came back to do more work, I would NOT agree to this type of payment arrangement."

"What started out as a bathroom remodel turned out to be an entire house remodel. I am so very pleased with the end product. New England Upgrades surpassed my expectations. They were easy to work with, reliable, helpful in the design and offered much assistance with their artistic views. I have no regrets that I chose them for this project. Their professionalism and care for the outcome of the work they performed was encouraging throughout this project. I have a new kitchen, new flooring throughout, an updated fireplace. New bathrooms. New walls and clean and painted walls, and many other updates they helped to provide or coordinate. They helped to design my landscaping, coordinated services to achieve that design. I feel they were cost effective and cost conscious in their suggestions. Thank you New England Upgrades. I feel like I am living in a “new house” now! I give a hearty recommendation for their services and will certainly use them again as future projects arise."