Get matched with top land clearing pros in Greasewood, AZ

"Went very well :)"

"***STAY AWAY*** They should remove the word "Solutions" from their name. That is far from what they provide. I started the process with Arizona Foundation "solutions" back in May of 2021 to fix a retaining wall/foundation. After meeting with the sales person they did let me know that they can proceed with engineering the "solution". After about 30 days I met with the sales person again so he could present the "solution" and take a deposit. I agreed to the option they offered and they stated I would be on the calendar to be completed before December 2021. During the permitting process there were items that came up that were needed from me directly by the county. These items were provided. After these items were provided I had not been contacted by anyone at the company to schedule the repair. At at the same time I was told by the county that Arizona Foundation "Solutions" was needing more engineering from me to complete the job. Obviously this was concerning as I should have heard about this directly from the company I was spending ten's of thousands of dollars with. However it was crickets. After reaching out to the sales person by call, text, email with no response before the holidays, I gave him the benefit of the doubt and waited until after the holidays and tried again with no avail. I then was put in contact with the "Area Sales Manager" whom after a week reviewed everything and let me now that the project they had in their hands for 7-8 months now was unfortunately out of scope for their company to complete and said they would be refunding me my deposit. I questioned how was this job reviewed and drawn out by an engineer and yet its somehow not able to be completed by them? Another week went by and the same manager contacting me and let me know that the owner reviewed and said they would solve this and get the job completed. I mistrustfully agreed for them to continue. After waiting another 2 weeks with no communication, I reached back out only to find out they were wrong and actually could not come up with a "solution" and would be refunding me my deposit (again). I waited another 2 weeks for my check to come in the mail and then called again to now find out they sent the check to a wrong address and would need to cancel that check and send out another. I asked for them overnight the check for my inconvenience and the refused to as this was an "additional cost that had to be approved". Throughout the most recent 2 months I tried to get the owners (Bob Brown) attention by phone/email to discuss my entire situation and was told he was in "meetings" 10/10 times I called. I was FINALLY able to get him to call back once I called every hour on the hour same day. As I expressed to the owner, the incompetency and ignorance starts at the top at his company. Not only was the communication poor at best during my dealings, the fact that an apologize nor any remorse was expressed on how my customer service experience was. A few key items to any contracting/construction work is setting expectations, communication, and follow through. NONE of which was provided by Arizona Foundation "Solutions". This type of work is extremely costly and any company completing it should be handling their customers with at least some respect while they spend a price of a new car or part of a college tuition on."

"After five days in the valley, we had a $300 water bill because one of our four irrigation stations went on the day we left and didn’t turn off. We’ve used Magic since 2004 and so called them to get an estimate on repairing it. As the system is 20 years old, we decided to replace all four stations. Ginger came out quickly to give us an estimate, and I was pleasantly pleased with the price, which I thought was very reasonable. They requested payment in advance, which we did. Technician Afraim came to do the repair. It was a pretty major deal and took him several hours. The workmanship was absolutely beautiful. We did have a problem. The next day, after cycling, one station would not turn off. It was not the station with the original problem. We had a new timer, so that was not the problem. The only way I could get the station to turn off, was to shut off the water entirely. They sent Afraim back again. He did whatever he did, tested the system, and left. But on the next scheduled cycle, the problem persisted again, I had to shut the system down to get it to stop. Afraim came back a third time, but the problem still persisted. It was clear at this point that magic management thought we were making this all up.(WHY would ANYONE do this?) The tech would do his tweak, test by turning the timer on and off, and everything would seem to be OK, but it wasn’t, because when it went through a cycle, it simply would not turn off. After the third visit, after he left, I ran it through a cycle. It didn’t turn off, and I called magic, spoke with Sean, and suggested he come back himself and see what was going on. He and the tech came and I believe replaced the valve entirely and everything finally worked! So at the end, we got what we wanted at a good price. Magic management needlessly made the process of resolving this a bit unpleasant, but finally got it done."