Get matched with top concrete leveling pros in Benson, AZ

"We had the opportunity to work with Paul Filan as the person to come out to help understand our home situation with foundation cracks. This isnâ t a call any homeowner wants to make as itâ s $$$!!! I understood the importance of having it looked at before the issue gets worse. Before the appointment, I was given via mail valuable information on their company and processes they implement for fixing various issues. Now Iâ m informed which I appreciate before our meeting. Paul called to confirm our appointment days before hand. (It was an actual person and the person that is coming!!! Never happens any more!) Paul was on time, came prepared for all my questions and really took in all that I had to say. It felt like Paul was a friend that knew foundations/concrete instead of a sales person. Even worse a push sales person that thinks they are gods gift. I could see and feel Paul wanted to understand what we see and hear our thoughts on the issue. He addressed our questions from a higher perspective and then a deeper analysis of our home and foundation. Itâ s over 100 degrees out and Paul didnâ t rush anything. He came back and took time to explain in detail the issues, how he sees them and how they address our questions. Made us feel part of the process and helped us learn how these happen and such. Paul then presented the price in the form of options or levels of fixing. The layout was clean and straightforward. The prices seemed fair and matched the work that would be going in to the project. Each option was ok with him to be selected and described the differences. We ended up doing option three which was everything he found to be fixed. We were not pushed to that option but made the most sense for us. It was also really nice to see the pride he had for his company and his job. To me that tells he values and likes his job. Iâ m going to value and like the end result. Great customer service, knowledgeable, professional, honest, caring, able to communicate things I have no knowledge about in a way I can understand and now feel educated of the issue/process/ result."

"This company was professional, and expertise was notable thru the entire process. I received quotes from 4 companies in our region and the representative Cassie Selle was absolutely knowledgeable and professional in her assessment and the confidence in the quote provided. We had a full resurface done to our pool and after consultation with Cassie we visited their company site and they had displays with the majority of all the choices in material they provide for resurfacing. Then the whole plan started to be executed. The onsite Project Manager kept us informed and comfortable with every step in the process. Everyone in this company is courteous, expert in their knowledge and professional beyond any other company I have spoken with. No gouging or pressure at any time, just make your choices and have them execute. I highly recommend this company to any private pool owners.... Respectfully, Jim"

"***STAY AWAY*** They should remove the word "Solutions" from their name. That is far from what they provide. I started the process with Arizona Foundation "solutions" back in May of 2021 to fix a retaining wall/foundation. After meeting with the sales person they did let me know that they can proceed with engineering the "solution". After about 30 days I met with the sales person again so he could present the "solution" and take a deposit. I agreed to the option they offered and they stated I would be on the calendar to be completed before December 2021. During the permitting process there were items that came up that were needed from me directly by the county. These items were provided. After these items were provided I had not been contacted by anyone at the company to schedule the repair. At at the same time I was told by the county that Arizona Foundation "Solutions" was needing more engineering from me to complete the job. Obviously this was concerning as I should have heard about this directly from the company I was spending ten's of thousands of dollars with. However it was crickets. After reaching out to the sales person by call, text, email with no response before the holidays, I gave him the benefit of the doubt and waited until after the holidays and tried again with no avail. I then was put in contact with the "Area Sales Manager" whom after a week reviewed everything and let me now that the project they had in their hands for 7-8 months now was unfortunately out of scope for their company to complete and said they would be refunding me my deposit. I questioned how was this job reviewed and drawn out by an engineer and yet its somehow not able to be completed by them? Another week went by and the same manager contacting me and let me know that the owner reviewed and said they would solve this and get the job completed. I mistrustfully agreed for them to continue. After waiting another 2 weeks with no communication, I reached back out only to find out they were wrong and actually could not come up with a "solution" and would be refunding me my deposit (again). I waited another 2 weeks for my check to come in the mail and then called again to now find out they sent the check to a wrong address and would need to cancel that check and send out another. I asked for them overnight the check for my inconvenience and the refused to as this was an "additional cost that had to be approved". Throughout the most recent 2 months I tried to get the owners (Bob Brown) attention by phone/email to discuss my entire situation and was told he was in "meetings" 10/10 times I called. I was FINALLY able to get him to call back once I called every hour on the hour same day. As I expressed to the owner, the incompetency and ignorance starts at the top at his company. Not only was the communication poor at best during my dealings, the fact that an apologize nor any remorse was expressed on how my customer service experience was. A few key items to any contracting/construction work is setting expectations, communication, and follow through. NONE of which was provided by Arizona Foundation "Solutions". This type of work is extremely costly and any company completing it should be handling their customers with at least some respect while they spend a price of a new car or part of a college tuition on."