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"**Unprofessional and Unreliable Service – Avoid Rooter Ranger** We had an extremely disappointing experience with Rooter Ranger. From start to finish, the job was plagued by poor communication, unprofessional behavior, and a lack of accountability. We feel misled, overcharged, and left with incomplete and subpar work. **Key Issues:** 1. **Invoice Inaccuracies** - The initial invoice labeled as an estimate was never updated to reflect the actual scope of work. We were charged for tasks, like concrete removal, that weren’t even performed. - Despite the work remaining unfinished, Rooter Ranger pushed to collect payment prematurely, making us question their commitment to completing the job. 2. **False Promises** - The company assured us they’d assist with the insurance process and provide a non-invasive solution for pipe repairs. Both claims turned out to be false. We had to seek external help for insurance, and despite promises, they wanted to damage our kitchen floor and we had to come up with a solution that came with additional cost unaccounted for. 3. **Dishwasher Oversight** - A critical error involving the dishwasher line was ignored until we identified it. This required additional, costly fixes that Rooter Ranger failed to cover or manage professionally. 4. **Workmanship Issues** - Structural mistakes, uneven concrete, and poorly installed plumbing were common throughout the job. For instance, toilets were installed improperly, and the master bathroom plumbing still leaks. 5. **Permit and Inspection Failures** - The permit process was mismanaged, leading to failed inspections. Rooter Ranger failed to communicate inspection results and left us to manage issues with city inspectors. At this point I still don't know if we passed inspection 6. **Unprofessional Conduct** - The revolving door of inexperienced workers made it feel like we were relying on unqualified friends rather than professionals. - We have called leaders, supervisors and directors about issues and everyone we have talked with has since dropped the ball and communicated property or taken any sense of accountability. In summary, our experience with Rooter Ranger was unacceptable. Their poor communication, unprofessionalism, and lack of quality control left us frustrated and forced to handle their oversights ourselves. We still have leaks, we feel we have been ripped off and still no idea we have passed city inspection. We would not recommend this company to anyone seeking reliable or professional plumbing services."

"Day one had to loan technician tools to do job. Could not run temporary line as he had left it at another job. Was told emergency service would be applied to line replacement It was not. No show no call two days. When I called on friday to see what was up was told a manager would call back. He called but didnt know anything about me calling Friday. He was calling to collect for an uncompleted job. Debris were left at front door a pile of chipped cement where 90 year old blind woman has to pop out to get her newspaper. Then not once but two different times the same individual left the front porch chairs blocking the front door. Had she come out she could have fallen. They left her without water for 5 hours. Could not take her pills. Large Bush still tied up the way they left it. They went through all the trouble to run a solid ground wire from the street to house only to splice 2 ft away. To contact Mr Rooter Tucson you have to call Colorado. No local support. Says family owned but where is the family? Have photos to prove."

"They are excellent saving me thousands when another company said all my pipes needed replaced. I will highly recommend and use them, again."

"We had Justin Boucher come out to an emergency service call to our house since our sink was clogged. Since the house is a rental, the rental company took care of the cost. He quickly cleared out the clog from outside by clearing and pushing it to the main city drain line. He was very professional and courteous. When I need more plumbing done, I will give Justin a call every time! Thanks for the quick and quality service!"