"I have to admit, I was really disappointed with my overall experience. I was told that I could one time do a reimbursement. First off, why would you do that if you have already paid for service?!?! Then it took almost a week to get some one to address my situation. Now, I do realize that it does take time to get things rolling, but a week?? The gentleman that came to do the work was knowledgeable, but he didn't want to work with he Google representative to make sure that my NEST was/wasn't working properly. He was very short with the rep. and after several minutes of debating with him finally gave in and addressed both of our concerns. The other concern I had was, I was told that I would not have to pay anything this time, because of the delay, yet the rep. said I owed $65.00. He showed me the data he had and sure enough it said that I owed $65.00. Why, would a rep. from your own company tell me this and then turn around and not honor it?!?!? I sure hope that it doesn't take that long to get service the next time, that I need to have something done. What ever happened to customer service?? REALLY DISSSAPPOINTED!!!"

"They showed up (a little late).  Interesting that they didn't bring ladders, but since they didn't bring them when they cleaned the gutters, either, I wasn't surprised.  They had some light clips, but not enough.  Fortunately, I had plenty of my own, so the lights went up and stayed up.  (They hadn't used the kind of clips I had, and I hadn't used them before myself, but the lights stayed up even with the winds we've had.

I'll use them again, cause it certainly beats getting up on the roof myself to put the lights up.  I had set up a timer for the lights at the outlet I told them to use, but they didn't plug into the timer, just into the outlet. No biggie, I fixed it the next day."

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"My air conditioner was not working so I contacted my home warranty service and they sent a local company representative to checkout the problem. It was a capacitor - the technician installed the part and it has been working ever since."

"it took a very long time and you could depend on him being there"

""Rooster's Heating and Cooling" Moving here from out of state I didn't know who to call, and more importantly, who to trust when the old air conditioner of our new dream home broke down on one of the hottest days of the year. A good neighbor told me about Matthew Smith at "Rooster's Heating and Cooling," and told me that Matthew was one of those, "Hard working good old boys," with the morals and values of yesterday, that you just canâ t find in a lot of folks today. I'm glad I listened because my neighbor was right! Matthew Smith at "Rooster's Heating and Cooling" dropped everything he was doing, and this was after working hours on a Saturday, on the 4th of July weekend. He came to my home and repaired my antiquated air-conditioner for a few bucks saving me thousands of dollars in buying a new unit. He could have just as easily taken advantage of me! "My recommendations do not come higher," Thanks Matthew, you have a lifelong customer! Happy Reading! Novelist, R.W. Nichelson"

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"Isaac was responsive and efficient. We discussed the job and the price in advance. He came on schedule, brought his own equipment and supplies, and got the job done fast and well."

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