Factory Direct Exteriors, Inc.

siding contractor, window installer

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Factory Direct Exteriors, Inc., is a locally owned and operated company with over 16 years of unmatched expertise in residential and commercial services. We strongly believe in giving our customers the most for their money along with an excellent and friendly service. Let us show you our stress-free, reliable and professional touch for any of your home needs. We offer same day service, respond immediately and we have a 100% satisfaction policy. We're not happy unless youre happy. Call us today!

Business highlights

11 years of trusted experience

Amenities

Free Estimates
Yes


Accepted payment methods

CreditCard

Reviews

4.9182 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
2%
3
1%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.9
responsiveness
4.9
Showing 1-25 of 182 reviews

Gail R.
03/2025
5.0
This was a great experience. The installer worked very hard and did an excellent job. I would highly recommend this company.
Rating CategoryRating out of 5
$12,682

Wendell E.
10/2024
5.0
Randy Jones has done a great job on my windows. He was easy to work with and very good at his job. Would recommend him to anyone.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Paul J.
07/2024
5.0
The people were very friendly and professional. The co owner,Randy Jones was a joy to work with and made my experience painless. I highly recommend this company!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ellen O.
07/2024
4.5
What a difference these new windows made! We had 6 large windows up on 2nd and 3rd floor level which made install difficult. Randy is very easy to work with. We are more than pleased with the finished result.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Daniel C.
06/2024
5.0
had the best service you could ask for. Very nice and professional people to deal with. Windows are of top quality. I'd recommend them to everyone... The only downside is with the new windows i cant fly a kite in my house anymore..lol.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Sonja W.
12/2023
5.0
We had a great experience with this company. All the guys were super helpful and worked hard to get our eight windows up and working! Would highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Shannon K.
11/2023
5.0
We were completely pleased with the whole process of getting replacement windows & new siding for our home. Randy was great; knowledgeable, easy to work with, and a man of his word. I wish I knew the installers names so I could mention them, but they did an excellent job. So happyâ ¦.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$18,000

Cory G.
09/2023
5.0
Great experience with the whole process, Randy came to my home, sat and visited explained options, and drew up a quote. The material came in quite a bit earlier than expected, which was great! James and his crew did a great job, answered any and all questions i had for them throughout Really happy with everything

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Glenda W.
09/2023
5.0
The men that put the windows in where the nicest I every had working for me. Thank you

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Pam S.
07/2023
5.0
We were completely pleased with the whole process of getting replacement windows for our home. Randy was great; knowledgeable, easy to work with, and a man of his word. Phillip was an excellent installer and a good man. He and his team showed up exactly when scheduled, worked very hard, and cleaned up after themselves. Windows look fabulous. We are 100 percent satisfied.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$11,000

Gary D.
06/2023
5.0
Mike was my salesman, Phillip and Eric were our installers. My wife and I had 20 windows installed in a two day period. The project from start to finish was exceptional. Highly recommend for anyone looking to replace windows. Great product, cost and company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Susan P.
05/2023
5.0
Mike was honest and open, rare qualities in a salesman. Kevin was an excellent installer, did exactly what he said he would do. Very detailed and had really good work ethics! I would recommend them both in a heartbeat!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$560,000

Thad L.
05/2023
5.0
My experience working with Factory Direct Exteriors was excellent; I could not be more satisfied with my windows replacement project. Randy Jones was my primary contact and Phillip was my installer. These guys were super reliable and accurate with all their communications. The windows were delivered within the time frame expected; Phillip called and scheduled the installation, told us to expect, showed up right on time, and installed all 13 windows in one day. Bottom line, I got a quality installation of the windows I wanted (Simonton) at a very competitive price. We love our new windows!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$9,770

Jimmy A.
03/2023
5.0
Outstanding workmanship and the owner (Randy) is a friendly and honest guy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$16,000

LaDonna O.
02/2023
4.5
The salesman I worked with Randy Jones was prompt & very thorough in explaining the different type windows available, and educated me on how the new windows would be beneficial in summer and winter months. Mr Jones answered all my questions and communicated extremely well with me! The process of installing the new windows was fast and efficient. I love my new windows and I know I made a great choice in choosing Factory Direct!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$5,000

Jamie S.
01/2023
5.0
Great experience with this company! Randy Jones explained the whole process and gave us a good price. Randy made everything very easy. The crew was fast and efficient and reliable. The finished product looks amazing! Highly recommend this company!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

LUCILLE W.
12/2022
5.0
What can I say about Factory Direct Exteriors. Randy was awesome to work with. He was upfront and honest about everything dealing with the project. He kept me informed throughout the whole process. Kevin and his assistant were amazing. My new windows were installed in one day. The whole process was wonderful. I would recommend this company to anyone who is interested in getting new windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$7,000

Cindy M.
10/2022
5.0
Randy was awesome at staying in touch, keeping us informed and getting us the best price. Kevin did an excellent job installing, removing and trimming out the windows. Very, very pleased. Will recommend to anyone. They did an AWESOME job!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Juliet M.
10/2022
5.0
Michael is a businessman of the old style; honor is his calling card and he exemplifies that fully. We went with Factory Direct right off the bat, and we couldn't be happier. Michael helped us completely in determining the big decision of committing to colors, and the work crew for both the siding and the gutter replacement and installation were so careful, conscientious and hard working. James went above and beyond just performing lead duties for the siding. He helped with providing information to help us with decisions unrelated to the siding, and the crew members are all a pleasure to work with. Our siding has made our home look like the dream come true that it is. Thank you so much, Michael and Factory Direct Exteriors and Angi!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$9,500

John D.
10/2022
5.0
ð what more can I say?

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Shelia B.
08/2022
5.0
Randy Jones was very knowledgeable and helpful when I needed new windows. Very nice gentleman who explained the whole process. The installers: Lindsey,Tim and Glen did an excellent job and attention to every detail. Just want to say thank you to everybody for a job well done!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Chad B.
07/2022
5.0
Mr. Randy Jones was an absolute pleasure to meet and work with. Very patient and thorough in his explaining of the products and the process to begin and complete the application. Very satisfied with the products and the workmanship that enveloped the install and completion of the task at hand. The installers, Philip and his son Aric Diel were unmatched. They multi-task with the best ( keeping up with all my nonsense ) and getting the job done correctly in this heat. Enjoyed the experience as well as the windows. Congratulations on all parties making it seamless and easy. Chad and Karen Barth, Texarkana.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Nancy E.
06/2022
5.0
I had a great experience working with Randy. He was very knowledgeable and thorough. He kept me in the loop on my windows and installation process. He made everything easy and the whole process was very smooth. I highly recommend working with him!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$8,938

Contact information

204 Shawnee Street, Hot Springs, AR 71901


Service hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed

Licensing

Licensed*

Trade License Number
0336791023
Trade License Locale
AR
Trade License Expiration
10/31/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

siding contractor,
window installer

FAQ

Monday: Closed

Tuesday: Closed

Wednesday: Closed

Thursday: Closed

Friday: Closed

Saturday: Closed

Sunday: Closed

Factory Direct Exteriors, Inc. accepts the following forms of payment: CreditCard
Yes, Factory Direct Exteriors, Inc. offers free project estimates.
No, Factory Direct Exteriors, Inc. does not offer eco-friendly accreditations.
No, Factory Direct Exteriors, Inc. does not offer a senior discount.
No, Factory Direct Exteriors, Inc. does not offer emergency services.
No, Factory Direct Exteriors, Inc. does not offer warranties.

Contact information

204 Shawnee Street, Hot Springs, AR 71901


Service hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed