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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"I was very pleased with them. I will recommend and use them, again."

"I Highly Recommend Stacy Calahan at Calahan Construction & Air! It was in middle of summer 2019, hotter than you can imagine inside my house even with 2 portable a/c units running in LR trying to mitigate some of the heat while waiting on my a/c company to help me. I found Calahan Construction & Air... Stacy came out quickly diagnosed the problem right away, my unit was dead (I had been nursing it over last few years) but I couldn’t purchase a new unit until I got in a place to fund a house remodel. So, I needed a used 5 ton unit - not an easy ask, but Stacy found one and installed it w/in 24 hours for a price that did not break the bank (about the same cost as 2 top of the line portable air conditioners, which I returned!) He was professional, responsive, and quick at a reasonable price! Stacy listened to me, took ownership of my problem, was kind & caring and best of all got the job done quickly at a price I could afford...all in the middle of summer (his busiest season) when other air conditioning companies are charging premium prices or up selling, Stacy Callahan got me what I needed not what he could sell me! His work ethic & business model are heads and shoulders above the rest, do not hesitate to use this company for all your A/C needs!!"

"Just passing through to give another huge shout-out to Ron’s Express Plumbing and his crew! For the second time within 4 months, we had an emergency plumbing issue, this time waking up to our water heater busted this morning. We called and left a message at 4:30 a.m. and by 5:30 we received a return call from Ron saying they would be out to the house by 8:00 am. They were here by 7:45 and within a couple of hours, we had a new water heater. I can’t say enough about Ron and his crew’s professionalism and work. I hope we don’t need to make a third call but, if we do, it will always be to Ron’s Express Plumbing!"

"Would give 0 stars if possible. I bought a new packaged unit from them less than 2 years ago, a year later it kept breaking down on me. I called airmaster technicians out to service it multiple time for them to tell me it was simple dirty and needed to be cleaned, which they did and charged me 300 dollars to do only for it to break again the next day. When they came back out, they decided it was a bad blower motor but still took them over a month to document the motor failing so they could begin the warranty process. The whole time it was the middle of summer and I had to deal with a failing brand new AC because they "wanted to be sure it was the blower." They finally got the issue fixed after months of back and forth but are now refusing to issue a refund all the unnecessary work that was done. DO NO USE AIRMASTERS UNDER ANY CIRCUMSTANCE, THEY DO NOT CARE ABOUT THEIR CUSTOMERS."

"After buying a home in Little Rock in 2021, I employed Bert Black AC to maintain and clean my air conditioning system. I paid for an annual maintenance agreement. During the first 13 months I lived in the home, Bert Black AC came to my home to service my system on 3 occasions. After being in the home for approximately 14 months, I noticed mold growing in the top of both bathrooms. I immediately hired a testing company and a building scientist to determine the problem. They both informed me that my air conditioning system had not been maintained properly. A review by another air conditioning company revealed that Bert Black had not removed the top of my outside system to clean it properly. As a result of proper maintenance, dirt and debris had clogged the system and it was no longer removing humidity from the air. This resulted in a major mold problem throughout the home. When it was determined that air conditioning maintenance was the issue, I phoned the Bert Black office and requested to speak to Michael Love, the CEO of Bert Black. I spoke with Judy, the office manager on 3 occasions. On all the occasions, she refused to allow me to speak to Mr. Love. Around the time this problem occurred, I had paid for a second annual maintenance plan. Since I had no intention of using Bert Black in the future, I requested a refund. Judy refused to refund the maintenance plan fee. The cost of testing, air conditioning maintenance and mold removal was around $15,000.00. As a result of health problems related to exposure to the mold and at the recommendation of the mold experts, I was forced to sell the home. I highly recommend that no one use Bert Black for air conditioning services. The poor quality of work that they performed in my home resulted in significant health problems and major costs to treat mold growth in the home. And when a problem occurs, the office manager will now allow anyone to speak to the person in charge, Michael Love."

"He is very professional. We are very pleased with all the work he did for us."