Choice Home Warranty

DO NOT SIGN A CONTRACT WITH THIS COMPANY!!!! This is our second year with Choice Home Warranty on our rental. We've had them come out on a couple of service calls and that went well. Well as soon as we had a major issue, they are NOWHERE to be found. We filed a claim for AC service, they came out, decided that we needed a new unit because WE did not clean ac and they would not pay for it. I had proof of maintenance on ac and filed a dispute. This was on September 3rd, I was assigned a claim representative that I would work exclusively with me, well that was a joke, to this day, I've called him and Choice hundreds of times, I've sent emails and NOTHING!!!! I've asked to speak to a supervisor and am told there is no such thing, they promise someone will call, NO ONE calls back and they can care less. We ended up paying out of pocket for this expense, what's the use of a warranty company IF they cant even respond much less take care of the problem. Like me there are literally hundreds of the same complaints on their website. Looking into filing a class action suit.

They charge us approximately $500 a year. It's a national company. They send out people. You call them and then they say yea or nay and then they assign a company and blah, blah. We haven't had to use them in the last couple of years, but when we did use them they were very good. They assign the work to somebody else.

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They sent out a contractor. What stands out to me is the convenience of being able to have a company that you call and them take care of the problem. That is what you need especially, you/I own several properties.

What stands out to me is the convenience of being able to have a company that you call and them take care of the problem. That is what you need especially, you/I own several properties.