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"November 2024: After more than a decade of using AireServ as my primary HVAC company, with multiple new installs, I am changing my review from 5 stars to 1 star. Since the recent change in ownership at AireServ Over the Mountain, the quality and integrity of this company have collapsed. During a service call, in November, 2024, I was told every technician except one (Hoyt) has been with AireServ six months or less. In March of 2024 a technician serviced both units at my home but failed to seal the main level air exchanger properly. On November 8th, 2024, this error caused condensation, which led to a premature part failure. The technician admitted the mistake on-site. When the tech communicated this to the new owner, he refused to accept any responsibility whatsoever. The unit was under warranty, but I was charged $426.16 for labor, 20 minutes of work, because of their error. I told them then: they had just lost a customer of ten-plus years. August 28, 2025: Things have only gotten worse. Today, I received a call and text about a “maintenance appointment” that was never scheduled or authorized—followed by a $378 charge to my card. This kind of unauthorized billing never happened under previous ownership. This is fraudulent. I plan to dispute the charge and file a complaint with the Alabama Attorney General. My advice: With the new ownership, do not walk, run away from AireServ Over the Mountain before you regret it."

"Plain Air was incredibly knowledgeable, kind and helpful in my repair. They completed my job the next day and were in and out in a couple hours. Highly recommend!"

"July 15, 2024 Harassment On July 10, 2024, I called Allen Services Company to come out and review a situation concerning my cooling system. After speaking with Cindy at the company, she put me in touch with Chris a technician. Before contacting me with the technician, she stated the fee being $40 service call and $60 every half hour after that. After speaking with the technician Chris, he also stated the fee is being the same. After an assessment of the unit, Chris stated he did not have the parts on his truck to repair the unit and that he would return the next day. We discussed the fee for July 10 which Chris said it was $135; Chris stated that the $135 was the total charge for July 10, 2024, which I offered to pay at the time. He suggested that I could pay him on the next day of his visit. On July 12, he returned to complete the job. As you can see on the invoice Chris charge me $120 per hour for July 10, 2024, which was not the price quoted or how long the hour. On July 12, should have been a continuation of the job in which he did not complete on July 10, instead he charges me for appears to be 1.75 hours at $120 per hour which again was not the price quoted me. I feel I have been overcharged by Allen Service Company. They have un-justly misstated their price quote to me. Moreover, they have unjustly mistreated me in conversation and the lack of customer service to me a consumer. Somehow, I feel this was a stunt too, mislead me and make more money from me. Right after this situation went down with the technician, I contacted Allen Service Company, spoke with Cindy concerning the situation in which had just occurred with their technician. She stated she would pass the information on to one of the owners who would get in touch with me to discuss my concerns. However, at this present time, I have not spoken or received any returned message from the company. Please consult with letter sent to company to justify actions of misconduct and Harassment."

"No one answers the phone or returns calls or emails. 2 days. We have a unit u Der warranty with Freedom. Keeps breaking. Unit just a xouple of years old. Have to beg them to come fix it 2 years in a row now. They are the absolute worst company."