Crest Honda

It was free. I'm leasing the car. It took under 20 minutes. The workers were professional. They are fast.

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They do good excellent work for me and they stand behind their work and they are professionals.

With the coupon, the cost was about $75. Overall I gave them a B because there was one item that they didn't address satisfactorily. We are going to be taking it back there and let them take a look at it. I gave them a C on responsiveness in terms of that one item that has not been resolved. I would use them again. I would be a little more explicit about individual items that were supposed to have been checked. I plan to use them and I have been using for about a 8 year period.

I would use them in the future.

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   3 reviews

5/24/2016

We bought a CR-V on 04/13/16; and on 05/24/16, we find out that they have not paid off our trade-in which now is in collections! My husband and I made several calls to Crest Honda this afternoon and no one was available to talk to us about this situation. We were told we would have to talk to someone tomorrow. NEVER again will be buy anything from Crest or any of their dealership which we understand there are several dealerships that they own including BMW, Cadillac, etc., The most horrible experience EVER! It has ruined my credit score and I had a good credit score until this mess!

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Went in thinking that my compressor was fouled, and ended up only needing a $9 part to get things back up and running. They could have easily sold me a very expensive compressor or equivalent, but were honest in their assessment. They were not the best about keeping me updated though, I would have appreciated more of that. Overall, I am happy and my A/C is cold again.

PAY ATTENTION WOMEN:
I drive a 2013 Honda Civic. My car needed an oil change and a tire rotation. My mileage was over 11,000 miles.
I purchased this vehicle at Crest in August of 2013. With the purchase of the car, my first oil change at 5000 miles was free. Now that my car was over 10,000 miles, I realized I would have to pay for the oil change at this visit. When I checked the computerized screen in the car that told how close my car was to needing an oil change, it said I had 20% oil life left. So I knew this was absolutely necessary, especially because I would be on a long road trip the coming weekend. There was also a notice on the screen that said I needed to rotate my tires. This didn't seem unreasonable due to my mileage.
When I pulled into the garage at Crest I was greeted by Crest employee, Chad H. He had an ipad and pulled up the information on my car. He asked what I was there for, I told him I needed my oil changed and my tires rotated. At that point, I mentioned that I had checked the screen on the car, and it said I needed it also. There was a letter "B" and next to it, it said "Oil Change" and a "1" that said "Rotate Tires". So I told the rep that information. At this point, he said, "Okay, a B1..." he tapped on his ipad and said that will cost $197 for that service. I was shocked!! At that point, I said "Really?? That much? Are there any coupons or anything?" Chad said, "Not that I'm aware of. They send them in the mail sometimes, but I don't know of any specials right now. That's how much it costs." He was being very polite, but I didn't know what to do.
Our family was going on a trip so this HAD to be done, my husband was working and not available for me to talk to at the moment. I just had to make the decision and I told him "Well, I HAVE to have this done, I'm going out of town." Chad did NOT offer any suggestions or give me any other options. He was just looking at me and waiting for me to tell him what to do, so I just told him to go ahead do it. I asked how long it would be and he said "We are busy (which I understood at that time of day) and it will probably be about two hours." Yet another set back since I had a child with me. So even though I felt like the price didn't seem right and the time was awful, I just gave up, shrugged my shoulders and said "Okay." Crest had a nice waiting area at the dealership and since I knew this had to be done, we would at least be comfortable.
It took almost 1 hour and 35 minutes, but they got it done. When he put the paperwork in front of me to sign, the price was $197. I still felt weird about it, but I wasn't going to cause a stink because I was just tired, I had my child with me and it had been one of those days. So I signed the ticket and left.
That evening, when my husband heard how much they charged me, he was extremely upset. It was after hours at the dealership at that point, so the next morning, he called a competitor dealership in Rivergate to ask how much a tire rotation and oil change would cost on my model of car. They gave him a total estimate of about $80 to $90 total for those services together on my vehicle. So essentially, I was charge $100 extra dollars. My husband then called Chad H at Crest and described the situation to him and questioned the charge of $197.
Chad told my husband that I ordered the "B1" Service package which cost $197. WRONG. I told him my computer screen showed a "B" for an oil change and a "1" for a tire rotation. I thought that would be helpful information for him to have. I didn't even know there was a type of service called a "B1 Service Package". It was not explained to me at that point. He did not tell me that B1 service was something totally different than just a regular oil change and a regular tire rotation (which would be cheaper). I was given NO other options. NONE.
Apparently, the "B1" included "extras" like: 0W20 Synthetic Platinum Oil, checking my tire pressure, inspecting my air filters, inspecting my front and rear brakes (ON A BRAND NEW CAR) and resetting my service indicators and a courtesy wash.
Chad and my husband went back and forth on the issue. Chad was not apologetic and did not offer a remedy for the lack of communication. When my husband questioned Chad further about why they didn't offer me something different and that is seemed rather shady that they took advantage of me (a woman), Chad quipped, "Well, your wife signed the ticket." Really Chad?
After the phone conversation with Chad, my husband emailed the dealership through their website and we never heard back from them.
After this "service" experience, I feel totally free to say, "BUY AND HAVE YOUR CAR SERVICED elsewhere." You may get "true" pricing up front, but they will get you on the back side. My vehicle will NEVER be back on that lot again.
Additionally, LADIES, be on your toes when you take your car to get serviced. Ask as many questions as you can. Don't assume they will give you recommendations for what is better for your budget or your situation. The moment you walk on to a dealership lot, you are a target. Crest has taught me that lesson very well. Never again.

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Standard oil change. It was a little difficult to find a service rep when I came back to pay, and it took them a second to figure out where my info was, but otherwise met expectations.

They had a shuttle that took me back and forth from work, and they actually gave me a rental car for the night at no charge.

Crest Honda always does a great job on my Honda CRV. I had a flat caused by a sliced tire but my car had been driving funny a few days before. I told Ernest this and he took great care of me. They re-aligned and balanced my tires while putting on a new tire. I initially thought I would need two new tires for balance, but they measured the treads and showed me why I only needed to buy one tire. The price I paid was just for the tire, no additional fees for alignment, balancing, or "service" charges. While everyone there is very nice, Ernest is great at keeping me up to date with what's happening to my car and what he suggests I do. I highly recommend Crest service center. While they may not be as cheap as the random guy down the street, they know what they're doing and they won't over charge you!!

They were very professional, and the prices were fair. They were very friendly and helpful.

Their staff was professional throughout the whole process! They put my mind at ease by knowing what they were talking about.

The staff was professional and kept me informed. However, when I came to pick up my car, it was covered in spots of tar. At first they denied that it occurred at their shop eventhough the car had been stored outside. The finally removed the tar. It took several workers and a good 45 minutes. When I got home I found the following things wrong: the color of the paint did not match, there was rippling in the paint, the sliding door didn't always close automatically, and the corner of the new bumper did not stay attached to the body of the car. I took the car back in, they said they fixed the problems but they didn't. The bumper keeps popping out and I had to take it somewhere else to have them replace the rubber seal at the bottom of the sliding door so it would close.

We had a great experience at Crest Honda. Todd Eiffert was so helpful! We highly recommend him! The vehicle we purchased was at a very fair, no haggle, price and Tood was able to arrange us taking the vehicle overnight to test drive to our hearts content and really get a good feel for the condition of the vehicle. We returned it the next morning with a check in hand to pay for the car, they had the paper work ready to go and I was out the door within a few minutes. We are really pleased with the car and feel we got a really good deal! We will be coming back to Crest Honda in the future and will recommend it to friends and family!

We were new in town and didn't know where to go. I was very impressed on the way they do everything from start to finish.