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The work was done quickly - he was writing up the bill 31 minutes after arriving. All appearances indicate the work was done correctly, but he left packing materials in the bathroom, and the floor was covered with water when he left.
Following the work, we called the company to let them know we didn't appreciate the late start or the mess left in the bathroom. We were told that we shouldn't expect a prompt arrival at 9 am for a 9 am appointment, because they open at 9 am and the tech has to drive to the site.......apparently it was our fault.
The response to all of our concerns was a repetition of the question "your work got done, right?".
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I called A1 Lawn & Landscaping in September 2014 to mow the lawn of a house I had just purchased. They initially did not return my call, but I tried again several times and finally got something scheduled about one week later. At that time they took my credit card number for payment. The young woman I spoke with was always very nice. The day it was to be mowed, I came home to an unmowed lawn. I called and they skeptically said they would send a supervisor out to inspect my property as though I was lying. Turns out they mowed the wrong lawn. They came again, but did not mow because they said they couldn?t? get their equipment into the back yard. Later they stated it was because of an equipment failure. After a week of rain, they arrived as I was leaving for work. The two men approached me so I walked them around the yard and explained that the house had been vacant and that was the reason it was overgrown, and that though the raspberry bushes were also overgrown, please don?t mow them back, that I would take care of it since they had lots of raspberries on them. They said they understood and that they would likely need to return another day to complete mowing because the grass was so wet.
I came home to find my raspberry bushes destroyed, the lawn partially mowed, heaps of grass left in the yard, heaps of raspberry bush remains, and grass stuck to the outside of my house and outside furniture. I was horrified. I called and spoke with the receptionist who was very nice and put me through to the office manager who was not. She began berating me and said that I should not have instructed her employees to not touch the raspberry bushes because ?it?s human nature to do the opposite of what you are told.? I said I didn?t think I should have to pay $150.00 to have this done to my property, but that I would pay half because they had partially mowed the lawn. Later, I couldn?t believe that I had offered this. I told her I did not want them to come back and finish the yard. She told me a supervisor would call me back.
After playing phone tag with the supervisor/ owner and ultimately not receiving a call back ? though they say they did, I finally gave up. I received a bill in the mail in October for the full amount, even though they only partially mowed the lawn. I called them again. Repeat above. Ultimately, no return-call from them ? though again, they said they did. When I didn?t hear back again, I thought perhaps they had voided the charge. Wrong. I received a call in November asking for me to call them. Instead of another round of useless calls, I emailed them and sent a letter U.S.P.S., with photos included in the email and to their office.
My email stated again that I didn?t feel I should have to pay for my property being destroyed (raspberry bushes were ALL cut down, grass stuck to the side of the house and outside furniture, etc) and partially mowed, and I included photos of the damage. I received a return email from the Office Manager that minimized my concerns, focused on their call log, and told me I was being sent to collections. I asked for the supervisor to please call me.
Five days later, when I received a return call, the supervisor/ owner started the conversation on the defensive and began referencing the call log. I?m not sure why since I was calling about damage to my yard. When I told him that he was looking at a call log from the wrong month, he placed me on hold, which he called ?terminal hold,? but I stayed on the line and told him it was no problem and that I understood. He asked several times to clarify why I didn?t want my raspberry bushes mowed down. (Really?) He disputed me several times until he read the email his office manager sent and realized she was in fact the one who first made the statement to me that A1 mowing someone else?s yard was irrelevant to which I had responded that I believed it showed a level of disorganization that was ultimately reflected in the damage to my property. He told me that he had not bothered to look at the pictures of my property that I sent him in the email.
The conversation was an awful one. He talked over me whenever I tried to speak and then began to yell over me. When I asked him to stop yelling and asked him to please stay professional, he yelled he was ?speaking firmly and this is how I speak to people who talk while I?m talking!? He spoke to me with considerable malice and it was evident that he was not concerned with my yard, but with being right.
They seem preoccupied with their call log instead of the poor work and customer service. This preoccupation with their call log is also reflected in their responses to other Angie?s List reviews. Maybe this is a chronic problem for them? I was more interested in talking about the bill for services ? or lack thereof and the destruction of my property.
He was bizarrely stuck on disputing who called whom last. When he stated that returning calls is never a problem and that he looks at the call log and ?inspects it regularly?, I said that this wasn?t always true because I hadn?t received calls back and that people on Angie?s list had had the same problem at times. This is when he began screaming at me. Apparently, mentioning Angie?s List hit a nerve with him. He screamed that he had been in business 20 years and that there were certain kinds of people who go onto Angie?s List, etc.
He continued yelling and yelled that he was sending me to collections. I told him that I had already paid, that from the start he has had my credit card number which had not been billed, and that I had finally sent a check the previous week since they had not billed the credit card and were now threatening me with collections. He yelled that I had not sent a check. I told him he may not have received it yet, but it had been sent to his post office box.
If you can imagine a grown man screaming into the phone, this was the case. It was unbelievable. I asked him several times to please stop yelling at me. In between his violent rants, I stated that I would go ahead and end the call, call the Better Business Bureau, go onto Angie?s List, and possibly call an attorney. He laughed at me and yelled ?I?d like to see a lawyer care about $150.00!? I guess he didn?t realize I was talking about the cost of the reconditioning to my yard I will need to do next spring. Then, he hung up on me.
Certain kinds of people do go onto Angie?s list. Educated ones. People who care about the service they are hiring and want to ensure others are warned about a business that can damage their property or who fail to deliver the service they say they would. Even the company I hired to complete another job couldn?t believe how long it took them to arrive to mow and then were shocked at the condition of my yard after they ?finished.?
My experience with A1 was an abusive one. They mutilated my yard and then bullied me on the telephone and via email. No doubt, in an effort to deflect any of their own culpability, they will dispute everything I have said, just as they have done with other customers who have reviewed them on Angie?s List. If you are thinking about hiring them, ask yourself if you feel like being beat up and then paying them your hard earned money for it.
I went with Discount Mechanical Heating and Plumbing Services again. The guys did a great job repairing my gas line despite the few hiccups we had with city inspectors which was not their fault. It is a very great company and very great employees and service to attention. I highly recommend them.
They were awesome. They extended the warranty by the manufacturer from the previous owner by one month to save us $2500. I dont know what the other review was about but I have worked with Statewide for 7 years and they have out 930 boilers like mine innin Eagle River with a gas bill of no...
Delivery was on time and driver was very pleasant. The wood was garbage! We ordered a cord of half mix of birch/spruce, We had maybe 30 pieces of birch, the rest was all spruce. The wood had mold on it because it had gotten so water logged and it surely was not seasoned, We can't get it to...
Great he fixed my hot water heater he had to replace my adenoid rod and gas valve
Well but didn't make sure that gas was at appropriate levels
Great had tenant mention a problem of natural gas Smell in the garage I could not smell it they came out found the problem fixed it quickly. Couldn't ask for quicker or better service. And we didn't get gouged and told we needed to buy a new boiler like we were told by another person we had...
Kenmore gas drier 13 yrs old, no heat. Figured it was either ignitor or gas valve / solenoid. Probably $200 to $300. Called Sears service and was advised next available repair date was 19 days out (almost 3 weeks). Checked Angie's List and Dave had great rating. Called in the morning and he...
Received a quote on services and set up an appointment for 9 am. Technician called at 9:22 am to let us know he was late. He had to get gas. He arrived and started working at 9:38. The work was done quickly - he was writing up the bill 31 minutes after arriving. All appearances indicate the...
I called A1 Lawn & Landscaping in September 2014 to mow the lawn of a house I had just purchased. They initially did not return my call, but I tried again several times and finally got something scheduled about one week later. At that time they took my credit card number for payment. The...
A gas log fireplace should be inspected and serviced as needed once a year. Preventative maintenance can help keep your fireplace in working condition and save money in the long run by avoiding more costly repairs on parts that could have been fixed sooner with a regular inspection.
The cost difference between a gas fireplace and a wood-burning fireplace depends on the type of wood-burning fireplace installed. The cost to install a gas fireplace tends to be cheaper than the cost to install a brick wood-burning fireplace. Installing a gas fireplace costs about $3,600 on average, whereas the cost to build a masonry wood-burning fireplace can go up to $30,000. The cost to install a wood-burning fireplace insert or stove can cost from $700 to $6,500, about the same as a gas fireplace on average.
The cost to repair a fireplace depends on the type, extent of repairs needed, and your location. The average cost to repair a fireplace varies depending on the part of the fireplace that needs work:
Firebox: $160–$2,500
Refractory panel: $200–$300
Hearth: $150–$800
Mantel: $500–$1,200
Pilot light: $100–$350
Igniter: $100–$150
Gas valve: $150–$300
Thermocouple: $75–$350
Thermopile: $75–$350
Yes, it can be worth installing a gas fireplace, depending on your home heating needs. The cost to install a gas fireplace can be much lower than the cost to install a comparable wood-burning fireplace. The convenience of starting a fire with the flip of a switch and turning it off just as quickly makes a gas fireplace a big time saver over starting and maintaining a wood-fueled fire. A gas fireplace also does not require ash cleanup or frequent chimney cleaning to remove creosote and other buildup that can lead to chimney fires. Gas fireplaces burn and heat much more cleanly than wood fireplaces.
A gas fireplace insert costs about $3,600 to install, on average. The cost to install a gas log insert ranges from about $700 to $6,500, depending on the size, type of insert, how it works, and heating needs. Gas fireplaces need electrical and gas lines installed properly, so hiring a pro is recommended rather than trying to DIY installation.
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