RELIABLE APPLIANCE

10/10 experience working with reliable appliance! This is the second time I’ve had repairs done by Reliable Appliance LLC and the service is always exceptional! Everyone from RA is super professional & they’re proactive in reaching out to get you scheduled ASAP. RA provides great communication the day before your appointment & on the day of your appointment so you know exactly when to expect your technician to arrive within the block of time provided. You are never left in the dark waiting and wondering when your technician will arrive & they are always on time. The technicians are always super friendly and efficient, they’re in and out & get the job done quickly. They also take any trash or debris with them, and leave your house as clean as they found it! Reliable Appliance is my #1 trusted go-to for all appliance repairs.

Fixed noise in dryer on first visit (4/19/2017). Found problem with flow meter on washer. Had to order specialized part. Asked for receipt from technician and he said he would request one. Was supposed to be emailed and hadn't. Call and left voice mail one to two days later with no response on my request for receipt or even a return call. 2nd visit (4/28/2017). Installed special order part. Technician said it now worked. As the technician was about to leave, tested machine on normal wash and put in about 1 to 2 cups of water in the drum. Technician said it worked on the rinse cycle. He did another test and said I had to order another special order part (pressure switch) and demanded up front payment of the part. Washer was left in unusable condition.

Well but didn't make sure that gas was at appropriate levels

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It was through a Sears contract.The guys are nice, clean, normal, show up on time, do their job and leave.  They were outstanding, they are good.

Needed a part.

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They fixed what I thot was broken and found other things that I couldn't see.  When the tech returned a week later with new parts (that had been ordered) there was no charge for the service call.  I've used Reliable before as they are now the Sear's service contractors.  I have been very happy with all of my dealings.

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The technician was prompt and professional. He completed the work in a reasonable amount of time and was able to resolve the problem. Our warranty coverage was included at the time of purchase from Sears. It was Sears who contracted this company to do the work which is why I did not have to pay at the time of service. I was pleased with the entire process.

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My LG refrigerator died suddenly before Christmas - after calling around, I found that Reliable was one of the only repair shops in Anchorage that would service LG units.  When I first called them, they were able to send a technician the same day.  It turns out that the repair needed on my fridge was uneconomical and the repair technician called over to their shop to see if they had any similar refrigerators that would fit my budget range.  He also suggested that I shop around too, so I wouldn't feel pressured to go with them, but wanted to let me know what my options were if I decided to go to their shop for a replacement.  I did shop around and ended up going to Reliable's store location and found a great deal on a refurbished fridge.  I scheduled the delivery and the delivery person really went the extra mile because my old unit was pretty big, and it ended up that he had to take it out via my upstairs deck and down some stairs, then through the snow covered yard instead of making a 90 degree turn down the inside stairway.  He also brought in the refurbished fridge the same way and installed it.  He discovered that the water valve inside was broken and took photos to send back to the office, since he was not able to make the repair for me on the spot.  There was a bit of a problem with the website link that I received via email from the company but when I called, they scheduled the repair for me the next day.  The repair technician called ahead to let me know he was running a little early and was able to fix the water valve in about 10-15 min.  Overall I was impressed by my experience with the repair technicians, salesman and delivery person, and would highly recommend Reliable Appliance.

I requested a specific service man (Paul), however, they sent someone else to do the repairs.  It ended up being a fuse and I helped hold things in place while he reassembled it and I noticed that something didn't look right.  After he left, I started to do a load of laundry and the door dropped when I opened it because the springs were not attached properly.  I ended up fixing the door issue myself.  I also was told that I would receive my receipt via Email and I have yet to receive it.  I did notify the office about the door and informed them that I had fixed it myself and was disappointed that they didn't offer me some kind of credit/refund. I also asked about my receipt that I never received.  Paul has been servicing my appliances in the past and I've been very happy with his services, however, this other service man was a little disappointing... he was professional but felt he was a little inexperienced with the brand I had.  Paul seems to be more knowledgeable when it comes to the types of appliances I have.  I would consider using this company in the future if they guarantee they would send Paul.

After 13 service calls in 2 years (and 4-5 before that) for the same problem and replacing multiple parts, they said they couldn't fix it, therefore it must be operating correctly.  Because the repairman reported that to the warranty service they will not do anything either. The issue is a dual burner feature (costs extra on the new stove)  which can be used either as a large burner or a small burner.  You turn the control one direction for the large burner and the other direction for the small burner.  The small burner never operated correctly.  It heats up and then cycles off, I have put a small pot with one cup of water in it on high and it would not boil in 30 minutes, though it did eventually get hot, but not enough to boil. (I have done this many many times with the same result, also demonstrated this to the repairman) The burner and thermostat were replaced several times, along with multiple visits when the incorrect part was received (fault of the manufacturer per the repairman),and one visit where he left the vent disconnected so stove or oven air was venting.  The problem was never resolved and the repairman concluded that the burner was just not supposed to get hot, it must just be a "warm" burner.  Pretty lame logic.  I specifically purchased this model to have the option of the additional small burner which I would use much more frequently than the large.  It is basically useless.  They are the only authorized repair company for the warranty, so the warranter basically said I was out of luck because Reliable said the stove worked properly,  Initially the repair person agreed it was not right, but since he couldn't fix it must be right after all.  I wrote to both the owner of Reliable and the warranty company and got no response.  My next step is to video the burner cycling on and off and go to the office to show the owner.  Unfortunately I am one of the many homeowners with 80's construction that is stuck with JennAir downdraft stove because there is no alternative to venting.
On top of that, I had to take a half day off work for each service call because they could only give a broad window the day before, and sometimes didn't even make it within that window.

It worked fine and is still working but I just noticed that the control panel was not put back together properly. The back "hooks" were not put in the slots so the back of the control panel is raised about a half inch. You only notice it from the sides. Theo won't come back and fix his mistake unless I pay for a $72.00 service charge because the 30 day warranty period has passed.

Paul was on time and very professional. He did not seem to mind me watching me and asking questions. Knew the problem, fixed it then cleaned the inside of the dryer.
The only concern I have is the $79 service charge.
Have used company in the past and will in the future.

He came out and inspected. Said it would cost more to fix, and I should buy a new one. Very clean

I use Reliable Appliance often for used appliance sales and repair. I've used them many times and really like them. They're honest and reliable. They're friendly and helpful. They're my go-to store for appliances.

Reliable was dispatched for a warranty repair on a Whirlpool Refrigerator.  Service times were changed twice and repairman did not call prior to call.  Repairman dismantled the freezer compartment, stated he could not fix it. He failed to reattach the icemaker. His attitude was poor, like he couldn't be bothered. And there was no follow through on what steps should be taken next and reports were not forwarded in a timely manner to the warranty company