**Super Service Award winner every year since 2005! ** Pawlak Plumbing, Inc. is a family owned and operated business with over 30 years of industry experience. We are ready and willing to satisfy your service and repair needs large and small. When you want personal service and quality work, go with a knowledgeable and friendly team that refuses to cut corners. We are qualified for commercial, industrial, and residential jobs! Come to us for licensed plumbing, and get reasonable rates while yo..
"Bottom line: I cannot recommend Pawlak plumbing enough. Every part of their service was exemplary. The long story: We wanted to replace an old tank water heater, which was improperly hooked up to a recirculation line, with a new tankless unit. In doing so, we also want to address water pressure issues, install a water conditioner, and flush buildup out of our lines. Of the quotes we got, Pawlak was the only one that identified that we needed to increase the size of the pipes, which required increasing the size of our water meter, which they walked us through the process of working with the water company to accomplish (I didn't even know that was a thing). They also properly looked up the recirculation line to the new tankless unit, taking advantage of the built-in pump, installed the water conditioner in the right place for easy access and maintenance, ensured our lines were clear, and maximized our pipes and the pressure value to ensure that we had the maximum allowable pressure. So, at the end of the day, they did everything we asked, and did it well. But the story doesn't stop there, oh no. You see, the tankless unit we purchased was missing a very small part. A very small... yet important... part. A clip that connected the water line to the pump. Without this clip, water just splashed everywhere. Clearly, this was a manufacturing error and not damage; it just didn't get installed. This is where Pawlak actually stepped in and went above and beyond. Because, not only did they immediately (and correctly) identify the problem, they then contacted the manufacturer directly to try to get a replacement part. Then, when the manufacturer rather fell on their own face and failed to get the part to us (it should have been overnighted but actually took 5 days to get to us) not only did they call and harass them every day, but they also showed up, on Saturday afternoon, without an appointment, as soon as the clip showed up, just to get the system working. In the mean time, they advocated for us (as their customer) to such an extent that the manufacturer promised to pay for the several days of hotel fees we incurred (so that we could have a shower while we waited for the missing part) AS WELL AS refund some of the fees of the plumber. Once the water heater was initially functional, it's also important to note that they came back - twice - to finish the install (the recirculation line and the water conditioner were waiting on the heater to be functional). This process took about a month to complete, and after all was said and done, the amount we paid was the amount on the original quote! I was quite honestly stunned because the amount of time and labor that was required to finish the job was far, far higher than anyone would reasonably expect a contractor to agree to waive, and that doesn't even take into account a full week of directly harassing the manufacturer to get the parts we needed. So, to sum it all up, I cannot recommend Pawlak plumbing enough, because they went way past above & beyond to do the job right, and still kept to their word on the quote. Ed and his team will be our next call, without question. Thanks Pawlak plumbing.
Marc N. on July 2022