We have a Heat Pump A/C Unit that is 24 years old. Over the past several years, we have been having issues with air circulation and system freeze-ups. Two year ago we were told that the blower was bad and ended up paying over $600 dollars to have it fixed/replaced. When I commented about the lack of increased air flow after the change, I was told that our unit was old and we would need to get it replaced if we wanted anything better. The following year, we had a different company come out to look at it. Before even looking into the unit, we were once again told that our system is old and should be replaced. After looking at it for 20 minutes, the technician said that there was nothing wrong and we just need a new system. The charge for his time was over $250 dollars. When explaining the issue with a co-worker, they suggested I have the owner/operator (Rob) from Creators of Total Comfort Mechanical come take a look at it. That afternoon I gave Rob a call and was able to schedule an appointment quickly and on my schedule (a refreshing change!). The service was nothing short of amazing. Rob spent several hours explaining how the entire system works and answering every question I could think up. He looked over the entire system and said that everything seemed to be in order but agreed with me that the airflow was low. He then went above and beyond what every other provider has done in the past. He started looking through the ductwork from the blower into the house. He found that two squirrels had made their way onto the emergency heater within the ductwork (I won’t go into the unpleasant details). This caused our fire damper to close and cut off airflow to the house. Did I talk about cost? For his 5 hours of time, we were charged $180. Yes, $180 dollars!! ($30 of which was for a new fire damper lock). Instead of pushing a new unit at us, Rob took the time to diagnose the real issue and solve it. You just don’t find service like this anymore. When our unit does need replaced, I know that Creators of Total Comfort will be my first call.