Nearby Security Monitoring Companies in Ashburn

Installation was seamless. It was easy to install. It is a monitor service. I pay for a monitor service. It works good.

Last week I was lucky enough to have Tim install an ADT monitored system in our home. He could not have been more responsive, congenial, professional and efficient. System was up and running within an hour and he even walked us through how to use the system. Could not be happier. Tim with the ADT install team definitely deserves employee of the month!

We signed up with Monitronics upon moving into our new home in the summer of 2008. The equipment they installed was dated, and some of it seemed used. It was not standard throughout the house, and they wanted to charge a significant fee for every visit to fix their mistakes. They are a company that seems to provide about average service at a pretty good price. The equipment is substandard. The customer service is fine until you want to cancel service, then it is a real pain. I may recommend them if you are really looking for a low cost, low quality security system, but there are cheaper ones out there. It is the only security company that I have worked with, so I am not an expert. I was just disappointed and locked in for 5 years. I did my time, and I am now going through their hoops to try to cancel. Wish me luck!

Splaine Security has been a top notch provider. Customer service is outstanding, ethical and honest.

THEY DID A GOOD JOB ON THE INSTALLATION AND CLEANED UP AFTER THEMSELVES. WE HAVE HAD NO PROBLEM WITH THE SYSTEM SINCE THEY INSTALLED IT. I AM COMPLETELY SATISFIED.

I’ve been very pleased with my alarm system. The installation was easy and the equipment is expandable and can be customized to the needs of your home. I like that I receive notifications whenever the system is armed or disarmed or if there’s a power outage and the convenience of the remote monitoring from my phone or computer. Customer service has always been very helpful, friendly and knowledgeable. They will go the extra mile to help you and try to resolve issues over the phone whenever possible to save you a service call. I didn’t think I wanted or needed a security system, but I love having the peace of mine. One of the best investments you can make. First class company, I highly recommend UGSS.

Rob installed and explained everything in an efficient and timely manner. Also, provided additional benefits I could realize.

Very Well. Slightly hardly getting here due to a previous install during the day. Yet great work and very polite individual.

Simplisafe is a self-installed wireless alarm system using cellular-based monitoring. The service offers two levels of monitoring: basic, for $14.99 per month; and a second tier, for $24.99 per month, which provides text and/or email alerts, remote monitoring by the user, etc. The equipment works well and any technical issues/problems were addressed promptly by Simplisafe.

AVOID. Predatory contractual practices. In 2012, just after a recent home invasion, I contacted this company to install home monitoring services. The sales and installation team were great but the service and equipment since have both deteriorated. Having payed now for months for a home security system that does not work, I called for servicing to the system. After requesting $200 just to have a technician look at the issues, I decided to end my business with them. Importantly, they ask consumers to sign contracts that are clearly predatory. The agreement auto-renews every two years without notice unless the customer sends, in writing, via certified mail, within 30 days of the 2 year expiration of the contract, notice to end the relationship. Failing that, the customer is welcome to pay 80% of the remaining time left on the contract to exit. The above is a clear and obvious predatory contractual tactic that is deployed frequently on customers who have just experienced a home invasion and are otherwise in duress. It is unreasonable to expect a customer to anticipate the end of their contract years away and ensure they take such extreme measures to exit the relationship.

They never got a call that the house was broken into. The police did check it out but never found anything. We later found out that a glass shelf had fallen down inside the house causing the glass break monitor to go off. We were glad that the monitor did work. The system was easy to install ourselves, the monitoring service is very inexpensive monthly, and we have had excellent service when the alarm has gone off and we haven't been there.

Excellent. I've used UltraGuard personally and for my 4 offices for many years so I KNOW how good they are. They're on time, efficient, pleasant to deal with and are eager to please the customer. The owner, Fred, is accessible and will spend a lot of time finding out what you want and explaining all the details of the job. They're the best!

Ongoing issues that cannot be resolved. I've spent HOURS on the phone with them. We've replaced base stationS and I've moved it all over my house. I have sensors that do not work. The keypads tells me sensors are open, but when I check online, it indicates everything is OK. I still have items that do not work. Multiple false alarms. No one returns phone calls. I WANT A REFUND. I DO NOT WANT TO CALL CUSTOMER SERVICE AGAIN AND WAIT ON HOLD ENDLESSLY. Simplisafe is the worst.

Robert of Ultra Guard came to review the residence and recommend a system. The original quote was more than we expected to pay, however, Robert was willing to work with me to get the price within a comfortable range, without compromising the security provided by the system. The recommended system was planned with optimizing security, not adding as many components as possible. Robert was willing to say if he felt a component was not necessary. Scott came out to install and was on time. He worked non-stop with only one short break, which was well deserved. He made sure to keep the amount of mess from drilling and cutting to install components to a minimum, made sure to clean up and left no trace behind. The wiring and installation was left neat and well organized. Scott also spent time to explain the system, which is the easiest to use alarm system I have had. The day after the install, I called Ultra Guard with a question about my system. The phone was answered immediately and I received a call back with a complete answer quickly. My experience to date has exceeded my expectations of customer service and technology.

I appreciated the fact that after it was installed, someone came out to make sure I was happy with the job. They are also quick to respond to false alarms. The price I pay per month is fair for the security it gives my family.

We had an existing system in the house we bought in 2008. All security companies will use your existing system, so there is no need to be impressed when they say they can work with what you already have. They make their money off adding a few things here and there and raising your rates whenever they can. The Lanham office was horrible to deal with from the beginning. The salesman smelled like an ashtray and prescribed equipment for us that we could not use like motion detectors (we have cats). We didn't discover this until the technician came over. When the technician arrived, he said he had to re-configure everything and our salesman did not know what he was doing. We tried to call the salesman, but he did not respond. We called the Lanham office and spoke to the manager. She said she would address the situation and get back to us. She never did get back to us - several messages were left, but to no avail. Since installing the system, ADT has never had an accurate zone listing for us, although we went over it several times after MULTIPLE FALSE ALARMS. They also could never get our contact listing correct and every time I called and gave them the phone number at our residence, they had us listed as my mother who lives 5 miles down the road. We recently had some criminal activity in our neighborhood and wanted to look into assessing the current system and possibly upgrading the services. I have called ADT several times and they take my information, but have not returned my phone calls to set up an appt. Our neighbor's house was broken into the other day and needed ADT to come over, but could not get an appt. for 3 weeks! This is unacceptable when it comes to the safety and well-being of your family. We are going to try another company. Ackerman is the one we are going to work with next since we saw another neighbor went with them. I hope they are better...

When we bought the system, we were told that after the initial monitoring contract expired they would keep us at the same rate and that the rates for existing customers would not go up. When it expired, we checked with other monitoring companies to get estimates and were told that ADT was now using proprietary equipment, which meant we could only use ADT for monitoring. ADT's monitoring rates went up in the ensuing years, and there was little we could do. For this reason, I strongly recommend against using them.

It's been very difficult to get service from Ackerman. I contacted them since I was unhappy with my current alarm monitoring provider. Ackerman sent out a nice salesman, but he didn't have all the information or knowledge necessary to finalize the contract. He said he'd get back with me to confirm aspects of the contract. After 5 days, I contacted him. He said they couldn't actually meet the terms of the agreement he discussed with me. I asked for a supervisor. He called back shortly later to say they'll honor the contract as he discussed. Never heard from a supervisor. I asked about setting up service and he said he'd call me back. Never did. I called again. He said he didn't have his computer with him. Couldn't get through again today and called the main number for Akerman. Now I'm told that the scheduling person isn't available to set up the technician visit. It's actually difficult to give them your business. Agreed to sign a 3 year contract, but am now reconsidering since they can't seem to communicate with customers. Maybe they decided they don't want to uphold the terms they agreed to and are trying to run me off :-). Very poor salesman service/communication. Their price is right, but they're missing the boat on customer service. They really need to better train their sales staff.

They're responsive. If I ever have a problem, they'll fix it. I can get a hold of them quickly if I need them.

They did not answer the phone promptly. It took over 30 minutes to get anyone on the phone. They could not fix improperly functioning devices over the phone. They wanted to charge me $100 to come and fix their devices and I needed to wait 3 weeks for an appointment. In the meantime, the panel kept beeping and the phone kept ringing with robo calls. When I finally called to schedule service, they are threatening to charge $500 to end the contract even though that is not listed in the contract