Nearby Security Monitoring Companies in Ashburn

Installation was seamless. It was easy to install. It is a monitor service. I pay for a monitor service. It works good.

Last week I was lucky enough to have Tim install an ADT monitored system in our home. He could not have been more responsive, congenial, professional and efficient. System was up and running within an hour and he even walked us through how to use the system. Could not be happier. Tim with the ADT install team definitely deserves employee of the month!

Their analysts were very helpful in trying to understand our needs and type of equipment we needed for our home. The installation process was easy and they provided support over the phone to make sure everything was done correctly. The system itself is easy to use and I find its online capabilities very useful (e.g. arming and disarming via smartphone app, checking history online, setting up new codes via website, etc.). One caveat is that my county required a license in order to operate the system and that process went slowly, but I would likely attribute this to the county and not Frontpoint. We have not had any breaches or situations where law enforcement was dispatched (and hope never to need that), but so far the service has been very good.

We signed up with Monitronics upon moving into our new home in the summer of 2008. The equipment they installed was dated, and some of it seemed used. It was not standard throughout the house, and they wanted to charge a significant fee for every visit to fix their mistakes. They are a company that seems to provide about average service at a pretty good price. The equipment is substandard. The customer service is fine until you want to cancel service, then it is a real pain. I may recommend them if you are really looking for a low cost, low quality security system, but there are cheaper ones out there. It is the only security company that I have worked with, so I am not an expert. I was just disappointed and locked in for 5 years. I did my time, and I am now going through their hoops to try to cancel. Wish me luck!

I’ve been very pleased with my alarm system. The installation was easy and the equipment is expandable and can be customized to the needs of your home. I like that I receive notifications whenever the system is armed or disarmed or if there’s a power outage and the convenience of the remote monitoring from my phone or computer. Customer service has always been very helpful, friendly and knowledgeable. They will go the extra mile to help you and try to resolve issues over the phone whenever possible to save you a service call. I didn’t think I wanted or needed a security system, but I love having the peace of mine. One of the best investments you can make. First class company, I highly recommend UGSS.

They were helpful and promptly sent the equipment. It is a self-install deal, which was very easy. Seems to be working fine.

Rob installed and explained everything in an efficient and timely manner. Also, provided additional benefits I could realize.

Splaine Security has been a top notch provider. Customer service is outstanding, ethical and honest.

THEY DID A GOOD JOB ON THE INSTALLATION AND CLEANED UP AFTER THEMSELVES. WE HAVE HAD NO PROBLEM WITH THE SYSTEM SINCE THEY INSTALLED IT. I AM COMPLETELY SATISFIED.

Very Well. Slightly hardly getting here due to a previous install during the day. Yet great work and very polite individual.

Spot on, all the way - very happy with the system the communication and the monitoring service.

Simplisafe is a self-installed wireless alarm system using cellular-based monitoring. The service offers two levels of monitoring: basic, for $14.99 per month; and a second tier, for $24.99 per month, which provides text and/or email alerts, remote monitoring by the user, etc. The equipment works well and any technical issues/problems were addressed promptly by Simplisafe.

AVOID. Predatory contractual practices. In 2012, just after a recent home invasion, I contacted this company to install home monitoring services. The sales and installation team were great but the service and equipment since have both deteriorated. Having payed now for months for a home security system that does not work, I called for servicing to the system. After requesting $200 just to have a technician look at the issues, I decided to end my business with them. Importantly, they ask consumers to sign contracts that are clearly predatory. The agreement auto-renews every two years without notice unless the customer sends, in writing, via certified mail, within 30 days of the 2 year expiration of the contract, notice to end the relationship. Failing that, the customer is welcome to pay 80% of the remaining time left on the contract to exit. The above is a clear and obvious predatory contractual tactic that is deployed frequently on customers who have just experienced a home invasion and are otherwise in duress. It is unreasonable to expect a customer to anticipate the end of their contract years away and ensure they take such extreme measures to exit the relationship.

Ongoing issues that cannot be resolved. I've spent HOURS on the phone with them. We've replaced base stationS and I've moved it all over my house. I have sensors that do not work. The keypads tells me sensors are open, but when I check online, it indicates everything is OK. I still have items that do not work. Multiple false alarms. No one returns phone calls. I WANT A REFUND. I DO NOT WANT TO CALL CUSTOMER SERVICE AGAIN AND WAIT ON HOLD ENDLESSLY. Simplisafe is the worst.

equipment package received promptly. Set up was very easily done. Telephone customer service is very good.

They never got a call that the house was broken into. The police did check it out but never found anything. We later found out that a glass shelf had fallen down inside the house causing the glass break monitor to go off. We were glad that the monitor did work. The system was easy to install ourselves, the monitoring service is very inexpensive monthly, and we have had excellent service when the alarm has gone off and we haven't been there.

1st Security did a very good job installing a wireless alarm system in our house after a remodeling. While the monthly monitoring price seems a little high, their service has been outstanding, even coming by on Saturday to add some extra equipment. While they can be a bit "overenthusiastic" during the sales process, don't let that put you off. They have been great to work with to date.

Excellent. I've used UltraGuard personally and for my 4 offices for many years so I KNOW how good they are. They're on time, efficient, pleasant to deal with and are eager to please the customer. The owner, Fred, is accessible and will spend a lot of time finding out what you want and explaining all the details of the job. They're the best!

Robert of Ultra Guard came to review the residence and recommend a system. The original quote was more than we expected to pay, however, Robert was willing to work with me to get the price within a comfortable range, without compromising the security provided by the system. The recommended system was planned with optimizing security, not adding as many components as possible. Robert was willing to say if he felt a component was not necessary. Scott came out to install and was on time. He worked non-stop with only one short break, which was well deserved. He made sure to keep the amount of mess from drilling and cutting to install components to a minimum, made sure to clean up and left no trace behind. The wiring and installation was left neat and well organized. Scott also spent time to explain the system, which is the easiest to use alarm system I have had. The day after the install, I called Ultra Guard with a question about my system. The phone was answered immediately and I received a call back with a complete answer quickly. My experience to date has exceeded my expectations of customer service and technology.

I appreciated the fact that after it was installed, someone came out to make sure I was happy with the job. They are also quick to respond to false alarms. The price I pay per month is fair for the security it gives my family.