Tuesday, April 3, 2018, my front porch camera went out. I call to have someone come out and service the camera. When I called Tuesday regarding the camera outage, they stated that the camera could not be serviced until Saturday, April 7, 2018. Not having the ability to monitor my property for 5 days is a problem. I called back and spoke with a "Brandy, a supervisor," or was told that she was a supervisor. After having a conversation with Brandy, she stated that a technician would come Thursday between the hours of 3-5. I confirmed 4/5/18, that a technician would be out between 3-5. At approximately 5:30 pm, I called to find out the status of the technician. An after-hours representative stated that the office was closed and he would have someone call me. After waiting, I called back. The after-hours representative had Wes Saylor call. Mr. Saylor indicated that I DID NOT have an appointment for 4/5/`18 as told. THE REPRESENTATIVE LIED ABOUT THE APPOINTMENT. Based on the information that Mr. Saylor provided, Brandy "lied" about having someone come service my camera on 3/5/18.