I had a particular type and cut of tile I wanted installed, but I was struggling to find installers willing to do something so custom. DJ arrived promptly for our estimate, grasped the nature of my request, and clearly explained the pitfalls. When I accepted their bid, they arrived beyond prompt. They also put particular care into tarping my belongings and protecting the flooring that wasn't being replaced. Before beginning, we walked through the project once more. Concerns were once again expressed, managing my expectations. The project took place over 3 days. Considerate of their early arrival on day one, I awoke to find them parked and waiting for the scheduled arrival time. The end result exceeded expectations in terms of quality and precision. I spoke with several representatives, from the estimator, to the project manager, to the tiler, to the woodworker, to billing: all were completely on the same page. Prices were a little high, but it's the most professional experience I've ever had with a contractor, and money well spent. Definitely working with them again in the future.