I'd originally purchased a deal for one handyman all day to take care of a few "Honey Do List" items before things had gotten out of control. When the estimators came to assess my needs and provided and LOE, it looked like it would take one person at least 2 of 3 days to do the work. Since I wanted to knock it all out in one fell swoop, I purchased an additional handyman for a whole day at regular price. To be honest, one of the two men that was sent to work on my house (I believe his name was Melvin) was not up to par. I was not pleased with his work or his efforts. He showed up an hour late and had no attention to detail on anything he did. After my comments and observations, the other handyman had to run behind him and fix it. There were cracks in the ceiling that he did not repair and simply painted over. He replaced the security latch in a crooked and unstable manner. He'd gotten the white ceiling paint on my walls. When he ripped the tarp off of the ceiling/wall, he ripped off paint and it looked like an eye sore. He also was a poor planner and had to leave the house twice to make Home Depot runs for supplies that I was charged for and he took with him when he left. I was not happy with him at all. His co-worker, Barnaby, in contrast arrived promptly and everything he did was done well. I had no complaints with his work. When they left, I paid my bill but was not happy. I emailed pictures, called back, spoke with a representative. They agreed to send someone out to repair the work. This is what I truly appreciate about JW Home Improvement. At no point and time did they make me feel like my expectations were unrealistic or that I was being too picky. They also didn't charge me for any subsequent visits to correct the issues or things that were to be repaired. The handyman that was sent out to make the corrections, Justin, is now the primary reason why JW Home Improvement will be my first call should I have any handyman needs. Going forward, I will always request Justin personally and if he is not available, I will wait. Justin's attention to detail is unparalleled. When he made the repairs to the ceiling, he did not miss anything. Everything was covered from the furniture to the floor to protect it from paint and debris. Justin did a thorough walk-through with me to make sure that he saw everything that was an issue for me and even noticed a couple of spots that were missed that I hadn't. He takes his time and does things right. As I felt bad about pointing out anything that the prior handyman had missed, Justin continued to reiterate that he and JW Improvement weren't happy unless I was happy. The fact that Justin is knowledgeable, honest and polite beyond words also put me at ease and elevated my trust and confidence in JW Improvement. As far as I'm concerned, Justin is the JW Improvement shining star. JW Improvement clearly has a focus on quality and customer satisfaction. I understand why their reviews are consistently high. They will have a repeat customer in me. Especially, if Justin is available to do the work!