We paid a $2000 deposit in cash as they did not take any credit cards (first alert). Work was supposed to start the following week, which it did not (second alert). They finally came out 15 days later and removed the coping stones around the pool. Both verbally and as per contract fine print, they were going to come back out at that point to assess the exact beam damage. Again days passed and phone calls went unanswered or not returned or was filled with excuses like and quot;the truck broke downand quot;, and quot;one of the workers got insured on a joband quot;, each time we were told that they'd be out the next day to assess the actual damage. Then one day, we came home from work, to find that they had come by and jackhammered the entire beam, all the way around the pool. Again, repeated calls and messages asking what had happened and why all the beam was removed when only 18' (not 98') were expected to be damaged. The owner finally came out a week later and stated there was beam damage all the way around. We contested that that was not true and that the contract clearly stated they were supposed to come back out and evaluate prior to doing any further work. At that point, the owner John Church got very angry and yelled at my husband, he took a hammer and started hitting the side of the pool as hard as he could attempting to break the concrete even more to show that the beam was damaged. We should have fired him at that point, but STUPID us...thinking we have gone this far we need to just get the job finished. We already had frogs in the pool at this point because it had been empty for almost a month and the rainwater was collecting in it. So we signed an addendum agreeing to pay for an additional 80 ft of beam damage at $40 per ft. (addtl $3434.00) which we had to pay immediately (I know we should be shot in the head). Then again the wait (its now the middle of Jun), no answer on the phone, no return calls, disrespectful and rude answers when we did reach someone and empty promises of when they'd be there. So finally, we fired them and cancelled. We knew we'd loose some money, but we did not expect that they would not return a fair amount of the refund. They charged us for the tile that was dropped on our driveway while we were at work and after we cancelled. We in essence paid $5000 to only have coping stones removed and for them to jackhammer and damage the entire beam. We did file a BBB complaint, but it was a 4 month long back and forth. A lawyer told us we could go to court, but that was a headache we did not want to take on. I later did some internet searches on the company and found a near exact complaint from someone else the year prior. As well as some other negative reviews. PLEASE, DON'T TRUST THESE PEOPLE. They have some good reviews, but they are mainly small projects. You never know when it's your turn to be had by these people.