Imagine my horror when two days ago I checked my spa chemicals and discovered the spa was leaking in this severe cold. It was so low the neck jet was spitting water across the cover bottom. I ran around in my PJ's turning on the outside water, filling the spa and then bleeding my outdoor water line again. I called Spa Solutions, whom I have used for years, and they asked me to monitor the speed of the leak, which I did. Then they came out in this below freezing weather and made the repair. I had to be away, so they came into the house to turn on the water, and then re-bled my outdoor water line. Joe is the best. My spa always seems to have problems on holidays and in winter! And he still takes my calls!