The owner Trevor visited with my wife to understand the scope of the job, and was very friendly. He got a quote back to us quickly as well. The team showed up on time, lead by their foreman Keith, who was great. Very friendly and conscientious, and knew what he was talking about. The first thing they did was cover the inside windows with plastic. They quickly moved to covering the ground outside with heavy plastic, and built a barrier to keep lead chips from falling into our neighbor's yard. They wore their containment suits before scraping, and cleaned up properly at the end of the day. I actually came home to a clean, non-contaminated backyard--which was amazing to me. They performed masonry repairs next, and when the damp weather did not allow for fast enough drying time, they just moved onto a different part of the job (front of the house), so that the repairs could properly dry. They got right to it, and kept us aware of anything odd that popped up. We did have some rotting wood that needed to be repaired on the front of our house, which we and they both knew was a possible issue going into the job based on Trevor's initial evaluation. They offered us a fair price on that repair. The guys showed up punctual every day, let us know if there were any weather issues they were contending with and what the plan of attack was, and cleaned up--spotless--at the end of each day. I can;t tell you how rare that is for contractors of any sort in my experience! Overall, we were very pleased. Communication was great, which is such a big thing in my book, but most importantly, at the end of the day, I knew the lead paint on the outside of our home had been handled properly and safely. CertaPro was the third contractor I've worked with on lead issues so far, and they are the only ones who handled it correctly (I am pretty knowledgeable on the subject at this point). What a relief to deal with a company that knows what they're doing. Hire these guys if you need the job done right?especially if you you are dealing with lead issues.