Kitchenaid Mixer Repair Nearby in Ashburn

Exactly as I had hoped! I sent an email requesting the repair/replacement on Sunday - got a prompt email response - and had the repair taken care of before noon on Monday! He was efficient and knowledgable - advised a brand change based on his experience installing over 400 kitchen disposals. I couldn't be more pleased with the outcome.

Ali (or Ani?) came out to check on our gas stove after we called to request service from DMV Appliance Repair Service. On the first visit, Ani came to diagnose the stove and this afternoon he came to install the replacement part. Both times he was punctual. He gave me a call 30 minutes before he arrived, and today, even when he couldn't reach me because my iPhone was being updated, he still managed to show up on time. I very much appreciate his consideration when he took off his shoes as he saw that I didn't wear shoes in the house. He seems very knowledgeable and like in other reviews, know how to fix almost everything and trying to help us saving some money if he can. He is professional, after installing the part, he vacuumed the floor to finish up the work, even under the stove/oven. As for the dispatcher, she is also responsive and professional. She picks up the phone fast, promptly figures the cost estimate with the technician on the phone and she is able to fit us in their schedule as soon as they can. If I could offer one constructive criticism, it would be that she speak a bit slower. English is not my native language and it was a little difficult to understand her, though she was friendly. It was pleasant working DMV and we will definitely give them a call again if we need more things done in the future.

A PLEASANT EXPERIENCE. INSTALLER PROVIDED INSTRUCTIONS ON HOW BEST TO MAXIMIZE ON THE USE OF THE NEW DISHWASHER, AS WELL AS PROVIDE RECOMMENDATIONS WHAT TYPES OF DISHWASHING LIQUIDS TO AVOID.

I brought in the blender, within a few days (even around Christmas!) they had diagnosed my blender's problem. They were not able to repair it though because the manufacturer does not sell parts to outside vendors:-( However, they speedily returned my non-refundable-but -can-be-applied - to cost-of-repair diagnostic fee. I found them honest, efficient, courteous and knowledgeable. I would absolutely recommend and use again myself.

I am a very Handy Women but I have been dissed by so many contractors in my life, that I just feel the need to share my wonderful experience with you about Pius. He is The Man. I had a clogged drain on my washer. Pius came at 7:30 at night, and diagnosed the problem, telling me it could be 2 things, one more expensive than the other. He explained what he was doing in detail (my 5yr old boy by his side), found it was the lesser of 2 problems after opening the drain and after finding a small Montessori cloth napkin in the drain, drained it, looked around all over, and waited to make sure it was indeed fixed (running the diagnostics each time). He then looked at my refigerator, and explained what MIGHT be the problem, but he first suggested it was a water pressure issue. He said if a plumber can up the pressure in that line then we would never need to go into the fridge at all. He really solved a lot of issues with that suggestions because it fixed the ice maker, the water dispenser, the sink faucet, and the horrible Kitchenaid 2 drawer dishwaher that is always giving me problems. (BAD BUY ON MY PART.) SO, I will always call Pius now for all my appliance needs. And he is so nice. I feel elated to have found a good contractor who is REALLY smart, looks out for you, and is reasonably priced.

The touch pad computer went bad gradually, and hasn't really done anything but cook at 100% over the last 4 months. We reported it, and get a repairman (Chuck) to come out and check it out. Chuck said it needed a new part, and ordered it, to be delivered in 7-10 days. The service dept called to make an appt, and my husband rescheduled his meetings to stay home. On that morning, Chuck called to say that the wrong part came in. So Chuck ordered a new part, which they said would take 7-10 days. Again, the service dept called to make an appt, and again, my husband scheduled around the day. And again, Chuck called THAT MORNING to tell us that the wrong part came in. (That's two errors: by KitchenAid or B&S?) Chuck ordered the part again, which would take 7-10 days. The service dept scheduled an appt again, and my husband made plans to stay home one more day. This time, the right part came in. Chuck installed it, and told my husband it checked out. While he was here, my husband told him about our oven, which would not get hot enough to bake at a set temp (we had to trick it and set it 25-50 degrees hotter). He pulled out the oven, and discovered the problem was that one of the two computer relay sensors was fried. So he ordered a new one, which he told my husband would take 7-10 days. Anyway, we had our microwave back, YAY! I came home an hour later to hear the good news. Let's pop some popcorn, I say, and we press the popcorn button. It starts beeping, and then the screen goes dark. Dead We went a little berserk. This time I called the service dept, left a message (it was after 6), and asked to speak with a manager. The next day, I got a return call from a service person who said "Sorry, we don't have managers. And your microwave is six years old, they don't last too much more than that." I asked her what she would do in my shoes, and she said that she wouldn't know, because she can't afford to buy this kind of fancy microwave. Anyway, they ordered a new part, and Chuck installed it today, 7-10 days later. He also pulled out the oven and installed the new relay computer. But in doing so, he cracked the glass stovetop. Now we can't use two of the burners. He said he'd order it, and the metal part around it. He left before I tried to microwave a potato. It failed in 5 minutes.(When he left, he assured me that he tried all the functions, and they work fine.) So, we are waiting for Chuck to receive and install the third new computer for my microwave. And now he has to replace the glass stovetop he broke. (He made it clear that it wasn't his fault that the glass broke. The metal frame was bent, and that broke it. Although, he admitted, he may have bent the metal frame. previously.) I keep thinking that Chuck's manager would have gotten in touch with us by now, to figure out why there are so many repair failures. Unless there are no managers.....? Next step: we're going back to the store.