The touch pad computer went bad gradually, and hasn't really done anything but cook at 100% over the last 4 months. We reported it, and get a repairman (Chuck) to come out and check it out. Chuck said it needed a new part, and ordered it, to be delivered in 7-10 days. The service dept called to make an appt, and my husband rescheduled his meetings to stay home. On that morning, Chuck called to say that the wrong part came in. So Chuck ordered a new part, which they said would take 7-10 days. Again, the service dept called to make an appt, and again, my husband scheduled around the day. And again, Chuck called THAT MORNING to tell us that the wrong part came in. (That's two errors: by KitchenAid or B&S?) Chuck ordered the part again, which would take 7-10 days. The service dept scheduled an appt again, and my husband made plans to stay home one more day. This time, the right part came in. Chuck installed it, and told my husband it checked out. While he was here, my husband told him about our oven, which would not get hot enough to bake at a set temp (we had to trick it and set it 25-50 degrees hotter). He pulled out the oven, and discovered the problem was that one of the two computer relay sensors was fried. So he ordered a new one, which he told my husband would take 7-10 days. Anyway, we had our microwave back, YAY! I came home an hour later to hear the good news. Let's pop some popcorn, I say, and we press the popcorn button. It starts beeping, and then the screen goes dark. Dead We went a little berserk. This time I called the service dept, left a message (it was after 6), and asked to speak with a manager. The next day, I got a return call from a service person who said "Sorry, we don't have managers. And your microwave is six years old, they don't last too much more than that." I asked her what she would do in my shoes, and she said that she wouldn't know, because she can't afford to buy this kind of fancy microwave. Anyway, they ordered a new part, and Chuck installed it today, 7-10 days later. He also pulled out the oven and installed the new relay computer. But in doing so, he cracked the glass stovetop. Now we can't use two of the burners. He said he'd order it, and the metal part around it. He left before I tried to microwave a potato. It failed in 5 minutes.(When he left, he assured me that he tried all the functions, and they work fine.) So, we are waiting for Chuck to receive and install the third new computer for my microwave. And now he has to replace the glass stovetop he broke. (He made it clear that it wasn't his fault that the glass broke. The metal frame was bent, and that broke it. Although, he admitted, he may have bent the metal frame. previously.) I keep thinking that Chuck's manager would have gotten in touch with us by now, to figure out why there are so many repair failures. Unless there are no managers.....? Next step: we're going back to the store.