We chose this company base on Anglist's good reviews, but have experienced a series of very poor communication, promises not kept, no call back from their scheduling people. In MHO, it doesn't matter if they WERE the best in the business if they don't get to perform the work order. Bottom line, they need to make sure their front line people keep their appointments of work orders straight in order to stay in business. First call in the first week of November, I got the owner, he was pleasant, quoted us a good price to do our winterizing sprinkler maintenance. Because we want to have a few heads' adjustments, he promised to send a senior tech out so the guy can also estimate the add'l cost for the adjustments. He then passed me to the scheduler to schedule a time. The scheduler couldn't schedule for that week, so she said she will call me back to let me know later in the day if she can find opening. No call by 5:30pm, so I called back and left a message for them to call me back about a scheduled date. No call back, so I called back after 2 days, they don't work on weekend and were mostly booked thru Nov, the only date they can do Lorton area we can't be home, so we settle for appoinment far in advance Friday Dec 3rd. I called back a few days later to reschedule from Fri 12/3 to Wed 12/15, mind you, it's still many weeks in advance. I was absolutely cleared about the date, being that's the date we can be sure to be home. I asked for estimate arrival time window, the scheduler told me she can't tell until 1 or 2 days before and that someone will call me back on the Monday/Tuesday before to tell me. No call Monday 12/13, so I called Tuesday 12/14 to find out the time. The scheduler told me that they have us scheduled for Thursday 12/15 because that day they have other appointments in our area of Lorton and insisted on my date is wrong. Either they moved our appointment date to fit their work schedule without notifying us, or their scheduling book is absolutely screwed up. Considering the first call was in Nov, it's been a long stretch out frustrating experience just to schedule. The owner was apologic and explained that they had to layoff people in recent time. In MHO, it doesn't matter if they WERE the best in the business if they don't get to perform the work order. Bottom line, they need to make sure their front line people keep their appointments of work orders straight in order to stay in business. --- This is an update from the earlier report. A day after we posted the report on Angies, the owner called back and sincerely tried to right the wrongs. This to us mean he cares about customers satisfactions; in turn strive for repeat customers, also means I can count on a company's staying in business and their long term support and not worry about a fly-by-night company. At first they couldn't schedule a date, the owner talked to my husband to locate and dig up the box in the ground to shut off the water for the winter. They ended up scheduled for the work the next day even though we couldn't be home to let them in the control box, but they couldn't do the work anyway because of bad weather. They left a voice message for us to call back to reschedule, but before we did, they came back the next day. From what my husband described, the water valve to the sprinkler broke, water broke out everywhere on the lawn and into street, the guy struggled to shut it off . Lucky for him my husband was home that day and lent him the third hand he needed. With the bad weather, they temporary capped off the water, did the winterization water blow out, and would need to come back in the Spring to rebuild the valve, so we'd definitely need water valve recconnected in the Spring to get our sprinkler system working again. We had hope that my husband can turn on the system himself and we will only need to pay to get the sprinklers head readjusted, but guess we'll need to more work done. The owner mentioned Angies's coupon but gave us a discount for the scheduling problem, bringing the cost of winterization to $60, which is very good, they sure spent a good amount of time on the broken valve. The office manager estimated cost for the Spring work will be about $300-$350 for 2 hours of labor. My math tells me > $150 per hour for plumbing work is a bit too steep. Overall, the company deserves a second chance, and got out of the F grade I gave them earlier. For now, I can't give them an A base on the overal experience, but a B seems a fair assessment. Will see how things turn out in the Spring.