We set an appointment with Jon a few weeks before we settled on a home. We were expecting a call from him the day prior to service, as originally agreed upon, to set up a time for service. The morning of 2/28, we had not yet heard from him, so we reached out to him and he called back and showed up within a couple of hours. Still not quite sure if he forgot. Once he got there, the work was great. He was very professional and helpful and he and his partner was very quick and efficient. They explained some of the issues they ran into with the doors and made some helpful recommendations. He did a few additional items and really help with the noise, so we were very happy with his work. A few of the garage door remotes didn't work and he even offered to come back out to help reprogram them in the future if we wanted. They also set up the wireless keypad and helped us with some of that functionality as well. Definitely recommended. A ding on his responsiveness & professionalism due to the lack of follow up the night before the appointment.