Late in the afternoon, the spring broke on my garage door, preventing it from being opened. I have used East Coast in the past and called them again. They said they would be out the next morning between 8:00 and 12:00, and actually arrived at 8:30. They replaced the broken spring with a higher quality dual spring system, which will allow the door to open if only one spring breaks. They tightened the springs, readjusted the electric garage door opener, and checked safety features. In addition, they resolved a long-standing electrical problem with the garage door opener. Prompt, quality service at a reasonable price!!