Even though I had two issues (or at least I thought there was only two issues), I knew there was probably more. Something snapped earlier in the week and it needed to be addressed sooner than later. I was not present at the time the repair was conducted (my mother-in-law was home), and she stated Alan was extremely professional and conducted a thorough repair. He called me before repairs to advise what was needed, and I gave him the go-ahead. I was extremely pleased with the repair/service/price. He told her it is just like new, and I would definitely agree. Great job.