First, the bathroom is complete and we are happy with the bathroom. The problem is we have never had a new bathroom install and we didn't understand the process completely. Our original quote was modified because of 'changes'. When the installers began, they found the floor would have to be jack-hammered to access the floor drain. Also, the tile we chose were not their 'standard' size. So, between the two, we were charged an additional $2400. Ok, fine Once the job was nearly complete (but I had a punch-list of items to fix), Ken expected full payment. When I held back approx $2000, Ken because very obnoxious and threatening. Another issue is TPT wanted an extra 3% because I was paying via credit card. This was not explained up-front. And, be prepared to pay for each trash bag, screw, etc. Definitely a poorly ran and managed business-buyer beware! Finally, if TPT attempts to counter, I have all of this documented via phone conversations and email correspondence. Yes, the phone conversations can be construed as he-said, he-said, the email is non-disputable.