I reached Calvin at the number listed, described the job, and set an appointment for later in the week. The service person arrived promptly, and was courteous and competent, and spent over an hour discussing the job with me in the basement, and helping me evaluate different alternatives for the framing around the ductwork. After reviewing the job, the service person gave me a quote, which initially seemed a little high, but in the interest of getting the work done quickly, and by someone who knew what they were doing, I accepted the bid and we set a plan for the work to commence Monday the following week. After sleeping on it for a night, I thought some more about the bid, compared it to some other related work we'd done recently, and started to feel uneasy about whether I was getting a good value or not. Without the benefit of other bids on the job, I didn't have much to compare it to. After further thought, I decided to call the company back and ask to cancel the work, and ask for my deposit back, although it seemed only fair to me that I compensate them for the time the service person had spent at my house. After all, they hadn't done anything wrong, it was my haste in accepting the bid when I shouldn't have that was causing the problem. I called and spoke to a customer service representative, who was very calm about the whole thing, listened to my story and then spoke to her manager. After a minute or two on hold, she came back and said they would refund the entire deposit, and that they wouldn't accept any payment for the time the service person spent with me. I was very pleased with this outcome, and really appreciated the professional customer service in what was an uncomfortable situation for both parties. I learned my lesson that I need to be better educated before I'm comfortable accepting a bid, but I was very impressed with the professionalism of the company and the quality of the staff they sent out to evaluate my job.