From start to finish, Closet America exceeded my husband's and my expectations. We selected Closet America based on Angie's List reviews. We chose a closet company rather than our contractor because our contractor made a space for a walk in closet but told us we'd need to find a company to complete the actual installation of fixtures and shelves. The CA designer showed up in early October on the exact date and time we scheduled an in-home appointment, and she walked us through our shelving, hanging and space options. She also showed us wood samples and hardware finishes. Once we made our choices, she showed us a 3-D representation of what our finished closet would look like. Because we ordered the closet in the middle of a bedroom and bathroom remodeling project, Closet America worked with us while we waited (and waited and waited) for our contractor to get to the point where we could have the closet installed. Closet America clearly explained timelines (4 weeks from time installation is scheduled). Closet America phoned every week to check on the contractor's progress in order to schedule an installation date. Once the the room was ready for closet installation, CA scheduled the installation exactly four weeks later. The installer arrived promptly at 7:30 AM as appointed. Other than some unpleasant odors from materials used to install the closet, the installation was perfect. The installer was efficient and professional. We are very, very happy with our closet and the configuration of all that we ordered. If we need another closet remodel again, we won't hesitate to use CA. In fact, our very very untimely contractor would benefit from taking a course that teaches the CA business model! CA is the most professional business I've dealt with in the 14 years I've lived in northern Virginia.