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"DO NOT USE THIS COMPANY. Their customer service is horrible. They are arrogant, overpriced, misogynistic, and obnoxious. We bought a house with a small pool and went to Caribbean Pool Service as a both a local Alexandria company and the company that had previously serviced the pool hoping to find a company we could trust to help us with our new pool. After zero communication over more than a week after we had scheduled to have the pool 'cleaned', the first crew arrived with broken equipment to drain the pool. Two weeks after the initial scheduled date, the acid wash made the pool worse. When we contacted the company they told us we had asked for the acid wash. We clearly were new pool owners who had no idea what we were doing and had looked to them for their professional opinion. I was told initially that the president of the company had come to look at the pool to see what it needed but later was told that they hadn't looked at the pool and that it was our request. Upon calling repeatedly and being put off over and over we contacted other pool companies for estimates. Caribbean demanded that we pay for the acid wash but finally negotiated a price and they said they would re-plaster the pool. It took additional weeks of calling and being put off and patronizing and condescending responses but they came and drained the pool. It still took another TEN days before before they finally sent a crew who blasted music on a Sunday morning in our quiet neighborhood. To top it off, they sent us a bill the next day after completion with an immediate due date! When we didn't pay within a few days we were sent threatening, harassing and demeaning emails and messages. Even when we sent them payment information, they followed up with additional harassing emails. I have dealt with dozens of contractors and service companies over the years. I have NEVER had service this atrocious. Please do yourself a favor and find another company."

"Sent me a pool pump that arrived heavily damaged in shipment. No responses to my email with pictures. No return. Phone calls. After 2 weeks the pump completely stopped working. They refuse to refund or exchange due to “using” the damaged pump- rather than providing customer service they will send you copies of a policy that essentially frees them of all liability or warranty. Find another provider that cares about their customers!"

"The work took almost one year. We could not use the pool for most of the summer. We did not get responses to my calls. Quality was poor with frequent rework."