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The two men arrived on time and came in to review the work I wanted done.  They immediately got to work.  Once downstairs, they finished about 1/2 of my living room when one of the hoses sprung a leak.  They tried to repair it onsite, but needed to go back to their shop to replace a fitting and hose.  They apologized for the inconvenience (hey, these things happen) and they told me that it was a quick fix and they would come back later (from Cabell County) to Charleston and finish the job.  The leader of the crew called me a short time later and told me he had corrected the problem and was on his way back.  When he arrived, he immediately went to work and went over some of the carpet he previously cleaned, just to ensure he got all the carpet.  I had moved most of my furniture out of the way before they arrived and this nice young man offered to help me place all my furniture back.  He asked me to look over the work and see if I noticed any areas he had missed (none) or that I wanted to have another application applied.

I am very pleased with the quality of work.  My carpets look better than I expected.  I am mostly impressed with the outstanding customer service.  Good service is difficult to find these days, but this young man is very impressive!  He represents his company very well.  I hope his employer is proud of him!

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"They were very thorough and meticulous and did a wonderful job."

"I saw this refit of a bi-fold closet door to French door opening and thought it would help my problem of the doors jumping the track. I explained what I wanted, he simplified the process, and fixed all the closets. Now I have much more access to the closets and they look great. They also fixed my broken gate while they were at my house. They were so professional and even cleaned up their minimal mess."

"They did a good job, polite, and professional."

"The gentleman was very polite and I felt comfortable allowing him into my home."

"Great! Working in the rain & snow to finish the job!"

"This was truly the best experience I've had in over 40 years of doing home improvements. .this company is first class,the owner and workers were terrific to work with.. Started on time, finished on time,all within budget .. I do recommend them often."

"The design was totally useless to me. I was extremely disappointed.
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"I would for sure use them again! Friendly and professional. Work quality turned out amazing. Very happy with entire process."

At Nathan's Flooring we take pride in each job that we do for our customers. Quality of work is one of our most important aspects and customer service is always at the top or our priority list. We know how important it is to satisfy the customers needs.