Get matched with top heating and air conditioning pros in Moorefield, WV

"The heat to my home was not functioning, he came out and diagnosed the problem quickly and then gave me options for repair staying well within my budget. I had a tech from a different company come out before him and they had told me to replace the system with an 8k estimate, something that was not doable at the time but they had given me no other options. So glad I had him come out for a second opinion. He also installed a new thermostat for me, as a broken thermostat was a part of the problem."

"Did not do the work as planned. Power to the out buildings didn't work, and had to have someone else correct the wiring. While the new panel was installed well, there were related issues that weren't addressed."

"Not happy or pleased with this business. We have been customers for over 4 years. Ever since day one when we bought our house, we could smell exhaust when the furnace ran. Not one technician (and we had many) could figure out what the smell was from even though they said it wasnâ t normal. No carbon dioxide was reading and the carbon monoxide detectors werenâ t going off. They said it was a throw away model. We have had this unit serviced by them numerous times. In December 2018, we had called them 4 times within 3 days (all after hours) it was trial and error trying to figure out why it wasnâ t running. One technician replaced multiple items and the next morning we still had trouble. After all that the one technician said it was ice in the tank with kerosene which was from them. Hmmm but they replaced many parts. Almost one month later we had another issue where the cad cell melted. The guy put down 2.5 hours and he wasnâ t even here 45 min. I know they tack on travel time but really?! Four days later it happened again so we called someone else. The minute this guy from another business walked in, he knew something wasnâ t right due to the exhaust smell. He tore it apart and it had a crack in the heat exchanger. Go figure! Not one technician(other than the guy who replaced the cad cell, whom suggested we have it tested for a draft, but couldnâ t do it cause he didnâ t have the right equipment with him) ever thought of this or had ever torn it apart to check in over 4 years. I still owe a bill to Petersburg Oil and it frustrates me cause all that work for nothing. I had to buy a new furnace and now no more smell. We could have saved thousands of dollars in 4 years if they would have figured this out from day one. Will never use them again. Lady on the phone was becoming very defensive and short when I was venting to her about the most recent bills"

"Outstanding! Efficient, timely, cost effective. Highly skilled technician."

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."