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"...first and foremost, mr gragg is an exceptional person...this was my first time hiring a professional contractor and boy did i hit the jackpot!...i needed a main floor half bath saved (yes, SAVED) in a home i recently purchased...hidden behind the main wall where toilet sat was an aging, damaged sewer line from upstairs...in the process of having that replaced, i became aware of just how much damage had occurred...i had a floor rotted to the point the toilet had sank...i had rotted studs...my walls were original sheetrock with plaster covering it and wire mesh in every corner and they were crumbling from the leak...oh, and the floor joists sloped a half inch...the list goes on and on...i tell you all of this so you can visualize what a daunting task lay ahead!...i don't need to tell you everything mr gragg accomplished to save my half bath, but i will tell you this, i got some new joists, some raised joists (not shimmed for the new floor, new studs with new head and bottom boards, new shored (i think that is the correct word) up edges for new floor, reinforced toilet area, the main wall had all the sheetrock removed and drywall installed, two layers of flooring , then a new waterproof locking vinyl floor and my toilet put back in place...now on to mr gragg's knowledge and skill level: HE KNOCKED IT OUT OF THE PARK!!...need i say more...yes i do, for he is darn near a perfectionist in my book and it shows in the quality of work he puts forth...he gave me options and was straight forward on his recommendations without compromising the intent of the project...on to the cost of this dying bathroom: while i have no prior knowledge of what one considers a "fair" price, i do know this, i got my money's worth!...let's be realistic, we can always get numerous free estimates and base our decision on that or we can accept the fact that we hire a contractor for a reason, we need their expertise and we simply cannot handle the job ourselves...i honestly, truly honestly, believe mr gragg gave me more than what i was expecting at better than expected price...i will never, ever use any other contractor...EVER!!!...finally, you do not want to know how many times i have gone into that bathroom, repeatedly jumped up and down on the floor , just to watch the toilet NOT move"

"Some of the worst service and product I have ever received. Drapes did not fit the windows after the roomsbeautiful "specialists" did their measurements. Drapes arrived crumpled into a small box- which require professional steaming and ironing to straighten. Even so, they tell me if can do it myself, and the drapes looks even worse after ironing. The lining that THEY selected for me looks like reflective trash bags up in my windo from outside. I also expressed concern that I should only get one window treated first as a test, before committing to all 5- and the roomsbeautiful agent persuaded me to just do all 5. So I spend 2000 on these Drapes, which I will never in a thousand years put up in my home. And they won't accept refunds, and they only take zelle payments which cannot be reversed or argued. So WARNING: do not trust this company, and do NOT give them your money!!!"