Get matched with top pool and spa technicians in Chilton, WI

"as advertised"

"Very unprofessional!!! Company refused to call, did everything through Facebook messenger. Its very clear that they only wanted to get money for a deposit that they are now with holding from my family. It's clear in my messages to them that I was interested if they could get the new liner installed this week. They promised to message me on Sunday to let me know what day they are coming. Never messaged me back. I reached out to them late Sunday and boom.... You are on a waiting list. So several messages later I am to blame for them misleading me, but hey we can get you in on Wednesday. This is the start of red flags. I question if it's going to be a rush job with poor workmanship because I complained and they get sensitive and keep messaging me about how they are busy and are 1-2 weeks out. Not once did they apologize and try to earn my trust back. Not once did they call the number I provided twice to talk to my wife about getting the work done. Just excuses! Then today when I ask about draining the pool, they respond that they will not be serving me and block my messages! They still have my deposit! Rip off alert! Do yourself a favor and stay away. Check Better Business Bureau for other complaints of poor work and excuses! Do what you promise Benjamin! Also how does a company give themselves a 5 star review? Twice? Ben D is the owner and the company can reviews itself?!"

"RUN....Horrible company!! Very unprofessional/dishonest business and people from top to bottom. Hired Vandehey put a new pool liner in. Took forever to install and only spent 30 minutes here most days which is why it took so long. The crew put holes in our new liner with a screwdriver when installing and were going to leave it. We had to request a new liner. That was only 1/2 the problems. 1st liner their crew...and I'm quoting.....had dirty tanks they used to fill water into our pool. This caused HUGE issues with the water, our son broke out with something all over his body, clogged up our pool heater which is now broken and they refused to fix and caused issues with the brand new (less than 1 year old pool filter) that we just bought from them. They refused to fix this as well saying we had to spend $1400 to replace parts in this filter we just purchased from them and never got to hardly use. 1 year later after we started this nightmare, they were supposed to come back and finish the trim around our stairs and make sure the water was still clean from the previous issues. They ordered the wrong size trim first but then realized they couldn't even get our size anymore so they couldn't get anything snapped on. They chose to install this piece that doesn't even fit with silicone to get it to stay. It was falling off from day 1 which they tried to get it to hold with sandbags in our pool. Now we cannot remove it for fear of tearing our new liner. They stopped all communication after leaving the sandbags in the pool and left us wondering what was going on. Then sent us a bill saying we were 90 days past due, with late fees and we were going to collection if didn't pay immediately. We have emails and texts showing they were still working by us and had agreed to no final payment until all work was complete. I would never recommend Vandehey!!!"

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"Terrible exp with Master Spas of WI! Waited for them to fix my hot tub for months!!! Their service dept (Brittany) is rude and non-responsive. Quoted me $600 on a new wet end/motor. I asked them to provide me the part number for the wet end 3 months ago .... I am still waiting for a response!!! As it turned out it was a bad seal (wet end and motor are fine.) Cost $150 and 48 hrs to repair. Stay away from Master Spas!"

"We contracted with splash custom pools to renovate our 35 year old inground swimming pool. Part of the remodel included pouring a new concrete deck and coping and installing linear drains. The quality of the work was worse than sub par. The drains were not installed at the correct height, the coping has large gaps and holes, and the concrete relief joints were sawn with a dull blade causing many chips and cracks. The concrete look terrible and now needs to be completely removed again and re-poured which will be very labor intensive and costly. The owner, Scott also did not complete the work as scheduled and was not responsive to multiple calls requesting resolution to the poor quality of flatwork. We then heard that his employee that did the concrete work was no longer employed with the company, yet Scott refuses to stand behind his work. Part of the remodel also included all new equipment, pumps, lights, filters, etc,, all of which was never delivered to us. We have been left with a large hole in the ground and an unfinished pool for over 1.5 years. Splash Pools also refuses to provide their insurance information so we have now filed litigation against him personally and Splash Pools. Beware of this company and do not give them any money prior to researching their reputation."