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"The doctor doing the eye exam was very good, but everything else was very bad. The quality of the frames is poor, they break easily. The people helping me select the frames didn't know what they are doing, the frames they recommended for me were too wide for my face and too heavy, they could never get them to fit properly, I finally had to buy a different frame. Even after buying the new frames it took over 8 trips to get them adjusted so they fit well, the regular staff was very bad at doing adjustments, so after the first few trips I realized I had to ask for the specialist and then wait until they were available. The scratch guard that they use, which they charge extra for, doesn't work very well. They charged me for the warranty automatically without asking me if I wanted it and then, when the frames broke within a few months, the "warranty" only covered part of the cost and they tried to get me to pay more to replace the broken frame."

LAURIE G on May 2019

"The doctor doing the eye exam was very good, but everything else was very bad. The quality of the frames is poor, they break easily. The people helping me select the frames didn't know what they are doing, the frames they recommended for me were too wide for my face and too heavy, they could never get them to fit properly, I finally had to buy a different frame. Even after buying the new frames it took over 8 trips to get them adjusted so they fit well, the regular staff was very bad at doing adjustments, so after the first few trips I realized I had to ask for the specialist and then wait until they were available. The scratch guard that they use, which they charge extra for, doesn't work very well. They charged me for the warranty automatically without asking me if I wanted it and then, when the frames broke within a few months, the "warranty" only covered part of the cost and they tried to get me to pay more to replace the broken frame."

LAURIE G on May 2019

Earthquake Retrofitting questions, answered by experts

Earthquake retrofitting can increase your home value, making it a great return on investment. This feature is especially valuable in areas prone to earthquakes. Besides the increased safety value (not only for your family but for the next family who moves in), earthquake retrofitting also helps lower homeowners insurance rates. In addition, having your home earthquake retrofitted can make it easier to get a home loan since they are considered lower risk.

Grounding is a great first step to prevent electrical shock, but you can take it further with GFCI outlets and AFCIs (arc fault circuit interrupters). In particular, AFCIs help protect against the type of electrical arcs that cause fires, like if a mouse chews on a wire or your laptop starts overheating at the wall. These are required in some areas of your home.

Projects will vary based on size and scope, but an average earthquake retrofit takes between two weeks and two months. This includes the initial evaluation and plan, bidding and contract paperwork, permitting and approval process, actual work, and final inspection. Your contractor should give you a more accurate time estimate for your specific project, and they may be able to estimate how long the permitting process will take for your area.

Generally, the retrofitting process can take two to four weeks. Your contractor will let you know if staying in your home for the entire project is feasible. However, most people are able to remain at home. If your home is undergoing earthquake rehab, it's more likely that you'll need to leave until work is complete. Your earthquake insurance may cover boarding costs if your home is deemed unsafe.

An earthquake retrofit is essential for safety in an earthquake-prone area. Without proper retrofitting, your home is at risk of sliding off the foundation, shifting, or collapsing.

You may also require a retrofit if your home was built before 1980 when building codes began requiring reinforcing, bracing, and bolting for new construction. You may not be eligible for insurance to help pay for earthquake-related damages without a retrofit.

The Burlington, WI homeowners’ guide to earthquake retrofitting services

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