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"Purchased a 1906 home in North Portland with an uneven foundation that had been patched for 60 years, but needed serious stabilization work. I contacted multiple foundation contractors in the greater-Portland area and Ram Jack was the only team that provided a full worse-case estimate that included everything that I may need to permanently stabilize the home's foundation. Other contractors' estimates were higher, omitted some of the features of Ram Jack's estimate, and involved greater excavation work around the home. While I was collecting estimates, I had multiple contractors check the levels on the house and could see the home was continuing to sink as much as half and inch in some areas within only a few months, so I knew I had to do something soon as the hotter summers are causing significant erosion to the clay soil in north portland. After paying the 50% down payment, I was quickly in touch with multiple project managers and structural engineers who were able to answer my questions as the work plan developed. I work from home and have two cats, so I was a bit worried about the noise and needing to leave at certain times during the work. Ramjack devised a plan of installing 12 helical piers from the basement and 2 outside for a small crawl space area as well as replacing most of the piers in the basement that had water damage. During the excavation and pier installation, I didn't have to leave my house at all, my cats were fine, none of the utilities ever needed to be turned off and none of the neighbors said they heard more than the hum of the generator outside; insane professionalism. The work team kept me informed at every step of the excavation and pier installation and was able to recover an inch of lift with only a few drywall cracks that I patched in a day. I could have gone further, but wanted to avoid any potential damage to the sewer pipes and stay within my budget. During the lifting, I was standing with the lead construction manager who kept me informed of every risk as we lifted the house bit by bit. During the excavation my basement looked insane with mounds of dirt everywhere, but the construction team cleaned everything flawlessly; all I had to do was a quick mop and the basement was good as new again. Overall had a great experience with RamJack; the 20 years in business shows, most everyone I dealt with had been working with them for years; the construction manager had been doing pier installation for 15 years. The work was expensive, but cheaper than the other local contractors, and certainly way cheaper than replacing the entire basement foundation. Ramjack was even able to take a few grand off the intitial worse-case estimate for solutions not needed. Glad I was able to repair my 120 year old home; here's to another 100 years. Big thanks to Pancho and Stephen, as well as the structural engineers and project managers; I'm very happy with the work."

"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"Chris and Joel were great, they were in and out and our water heater was rewired and sump pump wired in no time at all."

"Awesome crew. Work was done as promised and house is now secure and level."

"They did a great job on schedule."

"The sales man offered me leveling and light of my foundation. The end result was my doors not being able to close, more cracking in my sheet rock on the walls and on the ceiling. The house is not level and now Iâ  m seeking options to fix this whole debacle. Ram Jack West is sales based, not service based. Please do research before you make a $30,000 to have hire a company to repair your foundation, working with them is one of my biggest lifetime regrets."

"A delivery truck backed up too far into a loading dock on our business property damaging the wall and causing the overhead door to be inoperable. We had difficulty finding a competent contractor to take on this repair. Within a few days of contacting Tom, he visited the property and had an estimate prepared. We had some concerns about the large amount of deposit that he required. He did explain that obtaining a large deposit has become commonplace among contractors in the area so they will be paid. So we went ahead and sent him a check for the deposit. Once he had received the payment, he started the work within a couple of days and was completely finished in less than two weeks. He kept us informed along the way of his progress. The cost of the repairs seemed reasonable under the circumstances. I would not hesitate to use Tom again."

"Our basement flooded in January 2021. Drainage Master was one of 3 estimates we obtained. Seth inspected the situation and suggested and exterior drainage system The our two estimates we for interior systems with a sump pump. The other two companies would not provide an estimate for and exterior system. Also the estimate did not include the cost to repair damage the installation of an interior system would do to a finished basement. The crew was great the foreman answered all of our questions the job was done on time and in budget. I would highly recommend them."

"Western Construction Systems came out and did exceptional work at my house! They went above and beyond my expectations! They were friendly, professional, and hard-working! They took care of all the issues that I had concerns with and then some! Their prices were fair, especially for the high quality of work that they did! I know I pestered them with questions, but they were patient every single time. Before I contacted them to have the work done, I had high anxiety about the drainage issues. When they were finished, I felt confident that there were no more issues. Peace of mind is priceless!"

"I was quoted a flat rate for 2 chimneys via Yelp in writing, when the tech was here he refused to do both stating that only one was on the books and that we would have to pay double the quoted price to do the second chimney. I don't know if this is pure incompetence or malicious and predatory scheming, but either way STEER CLEAR OF THIS COMPANY."