Get matched with top insulation pros in Orting, WA

"This company is fantastic! 1. Out of the 5 companies I was considering for insulation replacement (yes 5), their quote was the only one that was itemized and understandable. You knew each task you were paying for as well as what the workers were promising to deliver, which is extremely important when dealing with contractors. I found this out having met with 20+ over the last month. 2. They had the most reasonable price, and Rory in particular worked to volunteer his expertise on what our situation needed/did not need with an honesty that is hard to come by because it did not come off as self-serving or trying to take advantage of our lack of expertise. 3. They were reliable, on time, and very communicative every step of the way. They touched base frequently about our complicated situation, they were available for price discussions, and they were direct in communicating arrival and finishing times. I was extremely impressed. 4. The individuals at this company went above and beyond the call of duty. Rory was a pleasure to deal with; he reminds me of the neighbor you want to have because he has great advice, good contacts if you need work outside his company, and reasonable suggestions for what you can do to fix things, and to boot he was extremely available. He even answered our many calls with random questions off-work hours AND he volunteered to come out himself again outside of work hours just to help figure out the steps to fixing our problem. Debbie was affable and an organized presence on the phone. The other staff we worked with- Santiago, Rafael, Luis, and Felix- were all extremely courteous and hardworking during the projects. 5. They worked to coordinate with other contractors without me having to micromanage anyone. I had a roofing company, arborist/tree service, and vent cleaners on site. They were able to navigate their own working space and work in tandem on the roof with the roofers to replace the insulation on the cathedral portion of the house when the underdeck was ripped off, as well as add baffles appropriately. 6. They brainstormed to fix problems we were having at extremely reasonable prices. Example: The attic portion of my home was missing half the ceiling (had to be removed because of extensive mold damage) and they helped me place drywall so we could replace the insulation on the timeline we initially agreed to. It saved my husband and me a lot of money and heartache. What more could you want from a company? The biggest impression I walked away with is that this company actually cares about your situation. My husband and I were purchasing a new home in need of a lot of repairs. We have a toddler and I am third-trimester pregnant. With the move, the unpleasant relationship we had with the previous owners of our home, the strain on our finances, and the overwhelming stress of finding new problems everywhere we looked, I can only say I am extremely grateful we went with Madrona Home Services. Thank you!"

"Great work. They even worked around other projects I was getting done. I would definately hire them again."

"DO NOT USE: We were quoted $6K for a shower kit install. Upon completion of the work, it was immediately apparent that the installation was defective and did not meet acceptable industry standards. Specifically: No water membrane was installed behind the shower kit, rendering the installation non-compliant with waterproofing best practices. No caulking was applied to seal seams, leaving the installation vulnerable to water intrusion and damage. The walls and surrounding trim were not plumb, which made it impossible to install a functioning shower door. A McLendon's supervisor subsequently inspected the installation onsite and acknowledged the poor workmanship. We were informed that the matter would be addressed, but despite multiple follow-up phone calls, we received no further communication or resolution from McLendon's. Nevertheless, the remaining balance of $3,100 was charged to our account without our authorization or consent and without any resolution."

"The designer and installer were amazing and communicative throughout the whole process. They were personable and professional. We highly recommend ShelfGenie!"

"The MOST UNPROFESSIONAL SERVICE CALL, EVER! A twenty-something, long dark-haired guy showed up (no name, as he wouldn’t give it to me). He came in, asked me where the ant problem was. I showed him the trail, collection and path. I told him that I was recovering from pneumonia and didn’t have much voice left, so to “bear with me.” He walked away and told me that he disagrees with me. I questioned, “what do you mean? Why would you be contrary, while I’m telling you our issue-the townhouse neighbor and us, have been passing the ants, back and forth, for 7 years. He told me I was wrong, and they all just hatched. I responded that we had treated our home for ants FOUR times, in the last 6 months. When showing him the area where we saw an ant hill, he was belligerent and condescending, asking me, “is it an ant hill or just a few ants?” I told him I was from the country and knew what an ant hill and ants looked like. This is where it went terribly disrespectful, condescending and offensive. He asked me, “so what kind of ants are these?” I responded, “beg your pardon? They are obviously sugar ants. Why am I being asked that?” He then smirked and said, “how do you know they are sugar ants? How can you tell?” I told him that I didn’t appreciate being called a liar, with regard to our issue and tested, as to my knowledge of ants. He responded, “well, you’re the expert!” I could not believe what I was hearing! Who was this person, to come into my home and disrespect me, in such a manner? I wonder if his behavior would have been the same, if it were my husband, he was dealing with. Every time I attempted to speak and explain our insect issue, he would interrupt me, with a rude and contrary statement. He pulled out our kitchen counter items, spotting a busy ant area. He began to spritz the area. I explained that the connected unit would get ants in their kitchen and within hours, I had them in my kitchen and back and forth we went. He dismissively questioned my honesty in stating that he questioned that happening. Again, I was so offended, I wanted to cry. On top of being sick, I had this guy insulting me, in my home! I told him there were also ants in the living and offered to show him where they were, he said, “nope, don’t need to see it.” What? I said to him, I’m not sure what’s going on here, but I don’t appreciate your continued insulting and interruption, when I am sick and trying to get this problem rectified. He, again, insulted me in saying, “well, I know I was out here a few times, and you wouldn’t let us in your place.” I responded, “I have never met you, nor have I ever requested pest services and denied entry. You are literally making that up and you know it.” He smirked and said argumentatively, “well, I’m sure it was you.” I told him, “I don’t appreciate you making up stories, in order to somehow justify that this ant problem has not been rectified. It’s completely inappropriate and unprofessional.” He again smirked. At this point, I told him, “Please just get this handled. I’m very sick and need to lie down.” The most shocking and unprofessional behavior yet? Here it comes…he picked up his bag, walked to the front door and said, “I’m leaving. Your grouchy and rude and let me know when you’re in a better mood and I may come back. Good God, I felt like I was in the twilight zone. I said to him, “this is ridiculous. You don’t get to tear my kitchen apart and then leave, without doing the job? No one is giving you a hard time. What is the matter with you?” He walked out the door. I asked after him, “can you at least leave the ant traps?” He did not even both to turn around and said, “Nope! I didn’t even bring em’.” Wow! He sat out in his truck, for 25 minutes, before pulling off. I am contacting the BBB, the complex management, where we live, and the company owner. The behavior of this pest control representative, made this 59 year old, sick woman, feel disrespected, insulted, discriminated against and verbally abused. This type of behavior, especially inside someone’s home, where you are a guest, cannot happen. I’m not generally intimidated, but felt very unsafe, with this pest guy. It is now the middle of the night, and, with pneumonia, I had to clean up the ants and disinfect the area, that he left unattended, and still have ants, all over my kitchen. Absolutely unprofessional and unacceptable. I am sure your company does not advocate for this type of black mark on your reputation and look forward to hearing from you regarding this unprofessional experience."

"At every step along the way they were thorough and professional. The estimator provided a very detailed scope and quote and patiently answered my questions. The installation crew was quick, efficient, friendly, and were so meticulous with their prep that up you couldn't even tell they were here after they left. I also appreciated the "after-photos" they sent me, it looks great!"

"We used American Crawlspace extensively, dealing with insulation for our attic, crawlspace, and rodent exclusion, for around 8k of work. Our experience went from 5/5, to 1/5, and settled on 3/5. First, the good things. The folks working at American Crawlspace, especially their managers and inspectors, are very nice, thoughtful individuals. Their price is excellent, especially for rodent exclusion, which is 2-3x under what another well rated competitor might charge. Now, our opinion on the not so good parts. The work for rat exclusion had lots of misses - the foundation mesh covers were installed with gaps that were big enough to allow a rat in after installation, and one vent cover was not replaced at all, and other similar issues abounded. Unless you examine all the areas yourself, or hire an inspector to validate, we suspect that similar issues will exist for you. It turned out to be a low quality patch job for the parts that were done. Fast forward to 3 years later, and a rat decided to take advantage of this and enter our home at night, which we recorded on a camera. We got both American Crawlspace, and another company, to identify what needed to be done, and both inspections identified issues and gaps with the exclusion work previously done. The American Crawlspace owners offered a refund on the pest exclusion work at this point, which was a nice thing to do considering that it was past their warranty period. But given that we did this work preventatively, it's sort of like having the mechanic refund your oil change when it turns out used the wrong kind and the engine breaks down. To be fair, they did also offer to review the work again and fix it if we preferred that, but based on an updated analysis of what they thought needed to be done. This might seem reasonable, until we consider that their inspection identified only some of the issues of the more thorough other inspection. In addition, using better quality materials to prevent failures, such as $50 worth of metal flashing, to fix some plywood joints we had previously paid to have secured by them and which had now failed was considered overkill. On offer was essentially what sounded much like another patch job. This brings to mind that old saying fool me once, shame on you, fool me twice, shame on me. For rat exclusion work, we fooled ourselves into believing that it was possible to get good quality work done at a good price. We got exactly what we paid for."