Get matched with top patio pros in Onalaska, WA

"As the GC for my own full home renovation, I was looking for a turn-key company that I could outsource and trust to handle the exterior work for my house (new house wrap, siding, and window/door installation). I was really optimistic about this company because they were a Hardie-certified installer. I hired them to install about 30 top-of-the-line Andersen windows, several exterior doors, and install all new Hardie siding and trim. Unfortunately things went south on day 1 and continued to spiral out of control. In a nutshell, I had three different project managers assigned to me throughout the project, and neither of them came on site once the project started (until the very end, and the last project manager was awesome... kuddos to him!). The first crew that came on board were subcontractors, not Evergreen employees. When they started to install my windows, I knew immediately that they did not know how to properly flash a window sill (they had gaps in the Vycor flashing, didn't wrap the sill properly, etc. etc.). I called this to the PM's attention but nothing was done. The crew installed all windows in one day, not properly flashed. Crew was retrained and came back to "fix" them, but still didn't properly flash them. Meanwhile, they were taping the seams on our house wrap in the rain, when the house wrap was wet, so nothing stuck and had to be redone. Fortunately this crew was let go and I was told they were going to bring their "in-house" crew to finish. The next crew was awesome and they ended up removing all windows and reinstalling them. In total, each window was installed three times! As a result, some of the nail flanges and seals were broken. I called this out to the PM and owner of the company but did not get a response. From this point on, the crew that stayed on did a good job and was pleasant to work with (but I found out they were also subcontractors, not "in-house" employees as I was told up front). The delivery of a few windows and doors were delayed by about three months, which was my responsibility. I told all project managers about this upfront, including the first project manager before the project started. He said it was okay and that we could start the project and hold back a specific percentage amount of the project payment until they arrived so they could return to complete it at a later time. He and I agreed and the project moved forward. When the owner of the company, Jon Jordan, found out about the window/door delays, he was irate. His brother/GM and PM (who were both very polite and professional) called me and tried to negotiate a higher partial payment percentage rate which was absolutely frustrating to me. I explained to them that I had suffered for months through the project with extreme errors and redos, which caused mental angst, and that we had already agreed on a percentage on day one. Nonetheless, I was willing to increase the partial payment a little bit just to wrap things up. The owner followed up that evening by texting me in an aggressive, threatening tone. He said my only options were to allow them to finish the project immediately (which was impossible because we didn't have the remaining windows or doors), or pay them in full immediately and they would return after the doors/windows arrived a few months later. Otherwise he would sue me and put a lien on my home. He and I hadn't even spoken prior to that, and it was shocking to get such an aggressive text from a guy who never even heard my side of the story… I proposed to the owner that we cease the contract immediately, and that I would pay them for all work completed at that point. We agreed on how much work was remaining, and removed that amount from the contract price. We cancelled the contract, he had his remaining materials picked up and that was that. Again, I was hopeful for this company and wanted to have a great experience, but due to the poor project management experience, inexperienced subcontractors who caused damage and significant delays, and a sue-happy, angry owner who lacked professionalism and compassion, I could never re-consider hiring, let alone recommend, this company for any type of contracting work."

"After a truck crashing into our house, Cascade came out and repaired and replaced the damage like new. They have done several projects for us and they have all been great, on-time and on budget. Mike got the estimate to us quickly, Tavis came out and scouted the job and let us know exactly what was going to happen, and Tobias and Edgar did an excellent job putting everything together and didn't leave until they made sure we were happy with the job."

"."

"Very well prepared and very easy to explain the job to. A real pro.."

"Had huge foundation problems at a project of mine on the waterfront. We used terrafirma to both waterproof the entire basement AND lift the foundation. 10/10 would recommend. extremely communicative, very knowledgeable, and even brought a crew in from Oregon to help us stay on schedule. Oscar and jorge got the job done extremely quickly and Seth was fantastic as my project manager. "

"We had a large backyard project completed by ND Brick Pavers at the end of 2021 (Jose and Ryan were our main contacts). We had a really frustrating experience of poor communication and work not being done as requested. We had a lot of back and forth and yet still did not get the result we wanted. Ultimately, the main things we were concerned about came to fruition--there are pavers that are wobbly and not level, there are pavers that create a bowl and trap water creating lakes in our patio and our grass area is basically a swimming pool all winter because they did not provide adequate drainage despite our repeated encouragement/concern. Our fence is now being damaged due to their workmanship putting pressure on it, leading to more money needing to be spent down the road. Despite their "warranty", they have not returned multiple emails from me saying I'd like to discuss the issues. All in all, it is very frustrating to have spent so much money (and time) on a project only to have it do"

"Excellent!! Very skilled workers and very polite and on time Extremely pleased with the work done"