Get matched with top skylight pros in Olga, WA

"Excellent customer service and excellent product."

"Great job, fast and professional "

"The job was done quickly. The crew was nice. The price was great. Looks good and zero leaks. Does not sound loud when it rains (that what most people ask me about)."

"It was good . I didn't encounter any problem. He came 2 days before the start date."

"I contracted Topside Roofing and Siding for a major, full re-roofing project in late January/early February 2023. My initial experience of them was that they were certainly the most expensive bid, but had the best quality assurance, responsiveness, and expertise about the issues I was having with my roof. The roof replacement was certainly professional, expedient, and clearly improved all issues that had plagued my roof prior to their work. For that quality of work, I would have given them full marks. However... Following the completion of the work, there have been several issues that have arisen: First, multiple types of debris (a sharp cut metal piece that my dog began to eat before my wife took it and sliced her knee, dozens of rusty roofing nails, dozens of pieces of plastic from roofing material) were left after the job was finished, in spite of the signed contract indicating they would clean up all materials. When called for the cut piece of metal, they denied it was theirs; it perfectly matched the metal used on the roof... Even after they responded and came back to do more clean up for the nails/plastic, there was still debris remaining around the perimeter of my house. Second, and more importantly, approximately two weeks after completion of the project, my hot water heater ceased functioning showing an indicator for an obtrusion in the venting. The company that installed my hot water heater did a service call, pulled out the debris blocking the venting, which turned out to be old roofing material. When the job was in progress I remembered one of the crew members using a leaf blower to remove excess material from the roof; I also noticed they had not put any type of plastic over the venting to ensure nothing was forcibly blown into it. When I called Top Side to address this issue, it took nearly 6 weeks of intermittent and dismissive communication to actually have this issue addressed. When Duane, a manager, spoke to the owner, Phil, the verdict was that, from the photos, it looked like "bugs" had gotten into my venting. When I assured them that the service company and myself had seen the material and it was certainly roofing material (which is evident from the photos, again, Top Side roofing denied it was their responsibility. Had it just been the quality of the job, I would have happily recommended this company to anyone who asked. Based on the above issues, I highly recommend that you avoid Top Side Roofing if you hope to contract company that maintains contractual obligations and provides adequate customer service should the need arise."

"Trust has been broken by nearly everyone I have talked to at Smart Energy Today/Lumio. It has been over EIGHT months now since my first signing with your sales representative, Josh Miller. Summer has come and gone, and we STILL have no working solar panels with zero communication from anyone in your organization on when this will be completed. The absolute TERRIBLE experience we've had was as follows: 4/14: Spoke with Josh Miller. We were told if we signed that night, we would be given 3 months worth of payments. Signed that night. 4/15: Welcome email received from Smart Energy Today with timeline saying target 6-8 weeks from finance approval with picture showing maximum timeline of 12 weeks, which would have been 7/15. 5/10: Got an email requesting for documentation with my name on the property. House is under my husband's name, so we needed to add his name to the loan. 5/24: Signed new documents with my husband's name on it. New maximum timeline should have been 8/24. 6/22: Solar panel was installed roughly around this time. After the install, I got a physical copy of a timeline showing a timeline maximum of 84 days plus one step that had a variable date range. New maximum timeline should have been roughly 9/22 without knowing what the variable timeline is. This was the final update to the timeline I got, so as far as we are concerned, this should have been the target date. 6/23: Inspection was supposed to happen in the morning. Waited until 1 in the afternoon with no one showing up and no word on when the inspector would be coming, we needed to reschedule due to work. I was told someone would call me back to reschedule, but no one ever did. I had to reach back out to Josh for help to get the inspection rescheduled. 7/2: Got letter from Service Finance Company that our first payment is due 7/28. We asked Josh about this since only the solar panels were installed, but our main panel which needed to be replaced due to age was not installed yet and was rolled into the loan. Josh acknowledged that this seemed odd and would look into it. 7/21: We got our first bill from Service Finance Company. Sent to Josh again, he said he'd look into it.8/16: Main panel replacement occurred. On the same day, we got a call from Service Finance Company that we are 19 days overdue and will be going into collections soon. Reached out to Josh again about this, and Josh promised he'd pay for the late fee. 8/18: Finally got a gift card from Lumio with the first three months of payments that Josh promised us. Since we had to resign the loan for a new amount since the main panel was rolled into the loan, the gift card was for 3 months based on the old amount, not the new amount, and it did not include the late fee that Josh promised. Was told I would get an additional gift card for the remainder by a representative who called me to confirm I got the gift card. 8/19: Got a survey from Lumio about the solar panel install. I took the survey and fully explained the horrible experience I had up until that point. The survey asked if I would like someone to contact me, and I said yes. To this day, no one has contacted me. 9/2: City of Seattle came to inspect expecting a Lumio representative to be present, but there was no Lumio representative. Josh said that no Lumio representative should be onsite. Via email, Jennifer said a Lumio representative should have been onsite. I told Jennifer Josh said this wasn't necessary, and Jennifer said there should have been. Rescheduled inspection. 9/13: Got a text from Jennifer saying I needed to schedule an inspection again, which made me think the previous inspection scheduled on 9/2 did not occur (error on her part). 9/17: Texted Josh asking for a follow up on the gift card. Zero acknowledgement. 10/12: Texted Josh again about the gift card. Josh texted me an email screenshot Alexa Gamble sent to Rachel, AJ, Catherine, and 7 other people for follow up. 10/20: Text from Ivie to schedule final electrical inspection for 10/27. I texted back requesting for 10/28, but didn't hear anything back from her. 10/28: No one shows up. 10/31: Text from Ivie saying that the technician had an emergency and her text to me never went through, now the final electrical inspection is scheduled for 11/10.11/4: Texted Josh about the gift card. Zero response. 11/10: Lumio inspection with Seattle City Light. Was told additional work needed to be done. It has been two weeks, and I have heard nothing back from anyone about when that would be scheduled or take place. This only includes the correspondence I've had in writing with your organization. This does not include the countless phone calls I have made to follow up with your inability to provide clear communication and follow through. In writing this and reliving the experience I had with your company, I am completely astounded by your organization's inability to follow up your customers. It's not just one or two, but multiple people who have dropped the ball with communication with us."