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From the salesman Matt, to the measuring and then the installation, All were very knowledgeable about the product. We made some changes to our initial order while Jerry was here doing the measuring, He was patient and answered all our questions. The installation crew Adam, John and Josh went...

I will NEVER go back to Great Floors! We purchased some of the best carpet they had to offer. Their installers showed up without threshold pieces to finish the ends of the carpet. They showed up without enough supplies to do the job and had to borrow materails from us to finish the job. We ran...

Quality and selection of carpet was excellent. Installation of carpet was also excellent. Management of project was below average. After scheduling installation weeks prior for a friday manager called evening before and had to reschedule to the next week because other jobs took too much time....

The only  shining star of this experience was LeeAnn, the point of contact at the store who placed the order and handled the subsequent details this job  required to complete.  This was an $11,000.00 job.   Measurements were taken by Dave, the owner.  Upon visiting our home, he said he would...

Purchase experience excellent but install was dismal.  Tile installer left adhesive in seams, sticky spots all over tiles and on back and handles of refrigerator.  Carpet seams visible, threads of carpet pulling up and transition strip from tile to carpet looks like it was hammered in place in...

On 9-3-2013, Nielsen's Flooring America removed and installed 95 yards of carpet in 4 rooms and closets of our house. The installers arrived on time and worked most of the day. They were very professional and did an excellent job of installation and cleanup. This was our first experience with...

Installed carpet in bed-and-breakfast. Eric did beautiful job, very cooperative, brought all supplies in by himself. You cannot tell there is a seam, carpet and installation looks beautiful. He is a very nice man.

The work was to be completed in a six to nine month period.  The work started out by the contractor asking for payment upfront for materials.  Seemed reasonable enough.  Unfortunately we only received a portion of the materials and the contractor insisted he had them stored in "his warehouse",...

Even though our carpet is only three years old, it began developing waves and wrinkles because it was improperly installed.  I called Rigdon Flooring to get a quote appointment, and was connected to Ryan Rigdon. He made an appointment for the next day, arrived promptly, and explained all my...

I was told by David Ball at Marion's Carpet Warehouse, that Steve was only one of two installers that he would allow to install materials that he sold. Steve came out to the house and gave what appeared to be a fair estimate, pointing out that anything that I did myself would be deducted from...