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"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"Schyler arrived at the appointed time explained the the process and how the equipment worked. After he finished he walked me through the completed work. He had cleaned up all the leftover residue explaining if there was any further movement in the work there was a five year warranty and he would return to correct it at no additional cost."

"Western Construction Systems came out and did exceptional work at my house! They went above and beyond my expectations! They were friendly, professional, and hard-working! They took care of all the issues that I had concerns with and then some! Their prices were fair, especially for the high quality of work that they did! I know I pestered them with questions, but they were patient every single time. Before I contacted them to have the work done, I had high anxiety about the drainage issues. When they were finished, I felt confident that there were no more issues. Peace of mind is priceless!"

"*** BEWARE, GROSSLY OVERCHARGES••• I have a condo in Seattle that my daughter lives in. We had a need to have a toilet reinstalled along with a washer & Dryer that needed to be hooked back up. I live in California and she was unable to do this work herself. I told her to call a plumber and I’d take care of the charges. My daughter had my permission to use my card to pay for the service. She was in a nearby town doing an opening of a new restaurant and was unable to be there and called Beacon to do the work. The tech sent over a docusign which she filled out and provided payment. Afterwards, my daughter sent me a copy of their invoice. It mention the need for some newer parts (hammer arrestors, braided hoses, wax ring and bolts for the toilet. Cost of parts when I priced them out through Lowe’s was roughly $120. They charged my card (my daughter approved it because she didn’t know any better). $2772 for the work. That equates to roughly $2300 in labor for something that should have been fixed in an hour. A very expensive lesson learned for my daughter and myself. This company should be ashamed of themselves. Obviously, had I seen the quote, I would have refused the job. Their response- Jeff, It is actually a contract. Beacon does not offer unearned discounts when the proper prices are charged. Even when reviews are left that is clearly trying to damage the company, are untrue. We are declining to offer an unearned discount at this time. Mark J Sr Mgr Beacon Plumbing, Heating, Electrical & Mech. Inc My response- Well, I never disputed whether it was a contract. My daughter did sign the contract. When I first contacted you I acknowledged such, and my review clearly stated that she signed for it. What your company calls ‘proper prices’ are outrageous. If you have children or grandchildren, I hope they’re never taken advantage of the way my daughter was. I have the money and means to cover the cost, again that was never the issue. Your company is lying if you think I wasn’t truthful in my review. It happened 100% the way I listed. Was the review meant to get your attention, and if it were to damage your reputation, that’s solely based on your company’s ethics, because nothing was untrue."

"As stated in a previous review, showing up to do the work at the designated time isn't a strong suit, but quality of work and price were excellent. Given the limited competition in the area, I would hire again."