
Serving Fircrest, WA and surrounding areas
Approved
In business since 1999
Free estimates
Emergency services offered
"When we decided to make an investment in replacement windows for our 30+ year old house, we sought bids from three companies. Zach Rogers was the first to respond, and provided us with a lot of information, and a great starting ground for information gathering and research.
As the other bids came in, we were left with questions and one problematic window - one that was over 10' in height. The two other bidding companies informed us that there was no way that could be left a solid window, that we would have to break it into two, or possibly three windows. We really were not happy with either of those options.
We re-contacted Zach, and he immediately made a call to Comfort Design, returned a call to us, and told us our window could be done as one continuous piece.
Because of his knowledge, perseverance and ability to answer all our questions, he won the bid. (It also helped that when comparing apples to apples, his bid was the best price too.)
There are two things I feel I need to cover here. First, the product (Comfort Design Windows) and second, the professionalism and excellent installation work by BelRed Windows and Doors.
Comfort Design is a window that is made in Washington State. These are truly custom windows, and they were able to build an extremely large window that no one else could.
I've waited until now to post my review, because I wanted to have some experience living with these windows. While this has been arguably one of the hottest summers on record here in the PNW, the Comfort Design windows have kept our house cooler than it has ever been. We have not had the completely uncomfortably hot days that we had experienced in the past in our house. We don't have AC, but even the days that hit the high 90's - I was able to cook and not turn the house into an oven. It was great.
We also live in a neighborhood that has a great time with fireworks on the Fourth of July. In the past, because of the noise levels, we have had to sedate the animals in the house to get them through it. Not this year. We simply closed the windows, and the house was quiet and calm. Just an AMAZING difference.
I can't wait to see the difference this all plays on my winter heating bills.
The installation was incredibly smooth, clean and fast. Trevor arrived first thing in the morning as scheduled, but unfortunately his helper had quit that morning. This did not deter this guy at all. He came into it with a can-do attitude, and in the first day, had two sliders and 8 windows installed - over half the job. Solo. Wow!
The second day he had help with him, and was able to install the remaining windows (including the two large ones in our entry-way), and clean all the windows.
Because one of the windows had broken in travel, Comfort Design immediately stepped up and brought replacement glass, so Trevor was able to complete the job on Wednesday, with the final caulking and cleaning.
I cannot say enough about what a great experience this was. The crew was cooperative about keeping my animals corralled, respectful of my home, and fast and efficient, all the while cheerfully answering any questions I had.
I also have to put a shout out to Julie in the office, who, after the job was done and I was needing information for the PSE Energy rebate, went above and beyond in getting me information so I could complete the forms.
This is a great company from the top down. Truly the way to run a business. I am grateful to them for the fantastic job they did, and look forward to having them replace my front doors in the next year or so.
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