Approved ProApproved Pro
Guardian Roofing, Gutters & Insulation
Roofing, Roof Cleaning, Gutter Repair and Replacement,
About us
Award-winning Guardian Roofing, Gutters & Insulation has been serving the Puget Sound region with quality top-of-home solutions for almost twenty years. From the first call to the final installation report to ongoing warranty protection, the family-owned and operated company has earned the trust of manufacturers, customers, and team members in the communities they serve.
Business highlights
Eco Friendly
Se habla espanol
Family owned & operated
Emergency services offered
Women owned and operated
20 years of experience
Services we offer
Installation - composite, metal, wood shake, tile & flat roofs. Roof Cleaning & Moss-Proofing Services. Roof Repair.
Services we don't offer
Real estate roofing, commercial roofing & multi family roofing, metal roof repair
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- Financing Available
- Check
Our recent projects
- 27
Assorted photos uploaded by Guardian Roofing, Gutters & Insulation
- 11
2021Roof Replacement - University Place
- 7
2021Gutter Guard and Installation
- 8
2021Roof Maintenance - Roof clean & Moss Removal
- 6
2021Attic Insulation Clean out/Replace - November 2021
- 4
2021Metal Roof Repair
- 6
2021Attic Ventilation Repair
Reviews
4.6248 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 10% | ||
| 5% | ||
| 3% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 248 reviews
Dave D.
Apr 2024
Pressure Washing
Guardian advertises a "Gentle Wash" roof cleaning/moss removal process. Nothing could be further from the truth. In reality, they use an industrial strength air compressor and hire inexperienced, poorly trained, incompetent non-English speaking employees to perform this work. The result: While under a three (3) year contract, Guardian has destroyed my GAF 50 year guaranteed roof by shredding and removing the protective granules down to the asphalt itself. The damage is so extensive and widespread, it cannot be repaired. My roof needs to be entirely replaced at a cost of ~ $35K to $40K for a like kind of material. Guardian has attempted to mitigate the damage by inserting a new thin starter row shingle to "Hide" (not replace) the damage shingles around the entire perimeter of my home. This is an unacceptable remedy. I am awaiting for Guardian's attorney to respond to my request for compensation. Complaints also filed with BBB and the C of C.
Response from Guardian Roofing, Gutters & Insulation
"Dear Mr. [Member Name Removed], We have reviewed the concerns regarding your experience with Guardian Roofing, and we are both surprised and saddened to read over your comments, as they do not reflect the high standards of service and quality we are committed to and known for. After reviewing the timeline of actions at your home and the details provided, we feel it's crucial to clarify certain points to provide a comprehensive understanding of the situation and address them accurately to future and potential clients. Regarding the original contract signed in December of 2020, it's important to note that the contract specifically outlined the scope of work agreed upon, and it did not include annual maintenance. We take great pride in the quality of our work and the satisfaction of our clients, so we performed annual maintenance visits on multiple occasions, free of charge. This was Guardian's way of demonstrating our commitment to customer satisfaction and goodwill. Prior to the completion of any work by Guardian, we have photographic evidence of the significant neglect in the maintenance of your roof, pre-existing damage and excessive debris and moss accumulation that would deem any manufacturer’s warranty null and void. Regarding the warranty period for repair work, we are committed to standing by our work and addressing any issues that may arise within the warranty period. Since your work was 3 years beyond the warranty period, we provided upfront communication that there could be a service fee if the issue was due to no fault of our technician’s workmanship. We attempted to address your concerns as our records reflect, but you chose to cancel so we were unable to address this most recent concern. In conclusion, Guardian has spent the last 3 years going above and beyond our contractual obligations to help you care for your roof and we regret to learn that your experience did not meet your expectations. Guardian Management"
Michelle C.
Feb 2024
Roofing
It went well! I would hire Guardian Roofing again and recommend them to anyone. The Sales person did a great job in explaining everything and answering my questions. He was very professional and nice. Their crew did a great job in taking off the old roof and installing the new one. They did a great job cleaning up as well.
Response from Guardian Roofing, Gutters & Insulation
"We truly appreciate your business and takin time to leave us a review and we will share this with our crew and technicians. Enjoy your new roof!"
Erik W.
Jan 2024
Roofing
I cannot more highly recommend Gaurdian Roofing. Their levels of professionalism, quality and reliability are unmatched. Value and skill are unmatched.
Response from Guardian Roofing, Gutters & Insulation
"[Member Name Removed], thank you so much for your kind words! Its our main focus at Guardian that we continuously provide this level of service for our loyal clients like yourself. We look forward to working with you again!"
Fred D.
Jul 2023
Roofing
Submitted a request for a quote and Guradian Roofing CONFIRMED and CALLED, they set a time and a date for them to come by. We dedicated a time for them but they cancelled the day of via text! This is typicall behaviour for them as we also had a similar experience in 2018.
Eishin M.
Aug 2022
Roofing
I would recommend them.
Brenda M.
Oct 2021
Roofing, Contractor Service
Guardian is the best. Customer service and follow-up all during the process was top notch and I cannot say enough good things about our new roof, the work performed and the follow-up after the job was completed.
Carl O.
Oct 2021
Roofing, Chimney Repair + 2 more
Exceptionally well. Entire staff was very customer service focus and quality control was performed at every step to ensure that outstanding service was performed.
Angie E.
Oct 2021
Roofing, Skylights + 2 more
The job was a big one. We knew we would need a new roof when we bought the house but didn’t know the extent of it. They did the job the right way and fixed the problem. They had a pretty good sized crew and finished most of the job in under a week. We had to wait for the skylights since they were custom. We had a couple little issues with some leaks from skylights and they sent someone out to evaluate and reseal them. I would recommend this company.
J R.
Oct 2021
Roofing
From the estimator to the roofing crew, all were very professional and responsive. Answered my questions and made sure I was pleased with their work. I had a very positive experience.
Jennifer L.
Oct 2021
Roofing
We called Guardian Roofing for a leaky roof above our front door. A roofer came out, got on the roof, replaced a skylight, and patched everything back up. You cannot tell where the repair was made. We hope this will be the end of our leaky skylight above our front door.
Barbara U.
Oct 2021
Roofing, Contractor Service
The service was wonderful! I highly recommend Guardian Roofing.
Murtaza C.
Oct 2021
Roofing
Guardian Roofing is the best roofers in King County
Bonni W.
Oct 2021
Roofing, Contractor Service
The job was done on time. They cleaned up afterwards and everything went smoothly.
Janet G.
Oct 2021
Roof Cleaning, Contractor Service
The company kept us informed via email of the service date and the scope of the project, the representative arrived and completed the work well and on time and, most importantly, the site was cleaned up beautifully when the work was completed. We will recommend Guardian Roofing to friends and family.
Brenda M.
Oct 2021
Roofing
Amazing company. Responsive, caring, great follow up and kept us informed every step of the way.
Danielle R.
Oct 2021
Roof Cleaning, Contractor Service
The process of getting an estimate was super easy. The worker who came out to estimate was very friendly and answered any questions we had regarding the condition of our roof! They put together an informative video that showed us the condition of our roof and gave us several options of treatment plans we could choose from! I would definitely recommend this company to anyone.
Staci B.
Apr 2021
Roofing, Roof Cleaning + 1 more
Pros: * available to put up a tarp on short notice Cons: * took 3 months to do repair * extremely poor communication * slightly pricier than other estimates (~10% more) * power-washing damaged the paint on our deck!! and they won't fix Last December we found a leak in our roof. Guardian was one of the only companies available on short notice to come put up a tarp. We then used them to do the roof repair. The soonest they could schedule us was 3 months out, and the week we expected them I had to call and ask when they were coming because they had moved us back a week without telling us. Then they originally tried to charge us for the full service before sending someone out to do the clean-off after the repair. Once they came out to do the clean-off, they cleaned off the debris that fell from the roof onto our deck but used a power-washer that stripped a ton of the paint off our deck. Once we brought this to their attention to see what they could do to rectify the situation, they stopped responding to all communication. Would not recommend, get someone else that won't cause you to need to repaint your deck or otherwise damage the rest of your property.
Biff G.
Jan 2021
Roofing, Contractor Service
This vendor gave me an estimate after inspecting my roof, indicating I only needed limited repairs with an estimate of $2000. I felt quite pleased and accepted and paid for the service. No sooner was it completed, then I developed an additional leak. They indicated this was a new issue, and would repair it for $591. I paid for this added service, after which they informed me that I had additional leaks, and quoted me another $2700 +, depending on what else they might find during the third repair. Obviously, I felt their original assessment was very poor, and now felt I would be on a repair roller coaster if I continued to use them. I consulted with two other roofers who indicated I needed more extensive repairs to start with. I asked Guardian for some returned compensation under the circumstances, and was refused. It seemed to me that their manager just would not accept any responsibility for what I considered an inadequate upfront assessment. I would not be able to recommended this company to anyone else given my recent experience.
Response from Guardian Roofing, Gutters & Insulation
"Hello [Member Name Removed], While we are disappointed by your review we want to thank you for choosing Guardian Roofing for your project. As our General Manager explained in previous correspondence, the $500 fee was for an emergency tarp service we performed to prevent further damage when new leaks developed during January’s record heavy rains. These newly developed leaks are in no way connected to the repair work we performed and as such you received a new quote. We apologize that you feel you were provided an inadequate assessment and we have offered to reinspect your roof free of charge and discuss the best options moving forward. Should our inspection reveal that our work damaged you in any way we will certainly take appropriate action. Best Regards, Morgan R"
Melissa B.
Dec 2020
Roofing
I had the pleasure of meeting with Jeff and Nathan. As a small business owner myself, I can tell that this company is a well oiled machine. A company ran this well can only come from the top down. The have spent a lot of time perfecting their craft. This is a company that I trust and you can tell they know what they are doing. If you need a roof done at a professional level and want questions answered, then this is the company for you!!!
Response from Guardian Roofing, Gutters & Insulation
"Thank you so much for taking the time to post such a thoughtful review and providing us the opportunity to assist you with your roofing needs. We are very fortunate to have such a wonderful Team and I’m excited to share your kind words with them. Lori and Matt Swanson, Owners"
Charles S.
Oct 2020
Roofing, Air Duct Cleaning
This project did not go well. Guardian sent a tech on 8/19/20 to inspect the job and provide a quote. The tech also noticed some split shingles on the roof cap and offered a to include their replacement in the quote. I paid a deposit on 8/19/20 to secure a date to schedule the work, and was told the work would be performed the week beginning September 28. I was also told someone would call me the morning of 9/28/20 to schedule the actual date the work would be performed. I received no call from Guardian on the morning of 9/28/20. I contacted the office in the afternoon and was told someone would call me that evening. A service foreman called that evening and said my job would be performed 9/30 or 10/1, and they would call to confirm the day the evening before. As of the morning of 10/2/20, I received no communication from Guardian. I contacted Guardian the afternoon of 10/2/20 and was told service would definitely be performed 10/5/20. The 2 workman arrived at the appointed time on 10/5, and began their work. After approximately 2 hours they informed me they completed their work, and wanted me to sign off on final payment for the job. I got up on the roof to inspect the work and saw the exhaust fan was not mounted so it would be level. The manufacturer specified the exhaust fan must be level to operate properly. I also noticed some of the replacement shingles they installed were split, thereby invalidating the work of replacing the shingles. We talked and they called their supervisor. We agreed on a course of action, and the workmen left to get the necessary parts. They returned with the parts, installed the parts to level the fan, reinstalled the fan, and also replaced the split shingles they had installed elsewhere on the roof. Guardian billed me an extra 4 hours of labor at $90/hour for them to complete the job in a satisfactory manner. Ultimately, my exhaust fan and replacement shingles would not have been installed properly if I hadn't gotten up on the roof to inspect the work. I will not use Guardian again for work, nor would I recommend the company to anyone else. As noted above, replacing the curb for the kitchen exhaust fan was completed 10/5/20. A representative of Guardian Roofing called me in the early evening of 10/7/20 to ask about my satisfaction with the installation of new roof curb for the kitchen exhaust fan. I described the problems I encountered with the exhaust fan not being mounted so it was level, and the splits in the installed replacement shingles. He told me he would take feedback and report it to the Guardian Roofing management. The Guardian Roofing owner called and e-mailed me on 10/8/20 to discuss if anything could be done to rectify the situation and problems with the work done on my roof. I returned his call that day, but we did not talk directly until 10/12/20. He started the call by apologizing for the problems I encountered with the work his team performed on my roof, and acknowledged he had read the review of Guardian I posted on Angie's list. He asked if the initial bid for the job specified the exhaust fan would be level after it was mounted on the new roof curb, and I said yes. (The bid stated, "Take out old curb, install new curb, make sure it is level and looks good".) He offered to return the portion of the payment charging the 4 additional hours of custom work which was added to my bill so the exhaust fan was installed properly. I stated I appreciated the offer, but it would not change my opinion of the work performed by Guardian Roofing. My credit card company informed me on 10/13/20 they processed a $436 refund from Guardian Roofing to my credit card.
R B.
Sep 2020
Roofing, Roof Cleaning + 7 more
Professional and excellent job. Pricing seemed a bit high but the quality of work and service was impeccable. They delivered as quoted.
James G.
Jul 2020
Roofing
What an awesome company. If you hate getting multiple estimates, then save yourself the time and just go with these guys. I got 4 estimates and Brent from Guardian was the only one to get up in the attic and diagnose the problem. It was improper ventilation not a bad roof. Brent was not just giving me an estimate, he educated me on how roofing works. Instead of just trying to sell me a new roof, he fixed the underlying issues. The whole process went according to the timeline Guardian laid out. Juan and his crew were on time and spent 2 days on the repairs. They even worked through the rain. Total professionals. After they finished the repairs, they thoroughly cleaned and power washed the roof. It looks brand new!! Save yourself the anxiety of picking a roofing company and just go with Guardian.
Response from Guardian Roofing, Gutters & Insulation
"Hi [Member Name Removed]! Thank you so much for your thoughtful review and picking Guardian for your project! We appreciate your kind words and are so happy you are happy! If you need us for anything please don't hesitate to reach out. Lauren Client Service Manager"
Laura K.
May 2020
Roofing, Air Duct Cleaning
they emailed me for details of my project and then disappeared. never heard back from them. very unprofessional.
Response from Guardian Roofing, Gutters & Insulation
"Hi [Member Name Removed], While we are disappointed by your review we want to thank you for considering Guardian Roofing for your project. I have looked through your account and reflect our team reached out to schedule a time for an inspection and estimate but do not reflect we received a return call. If you are still interested in starting the estimation process please let us know and we would be happy to get you scheduled for a thorough inspection of your roof. Thanks again, Lauren"
Tabb M.
Mar 2020
Roofing
I had 4 estimates, Guardian was the only company that performed a thorough inside and outside inspection. Because the estate is in probate, we decided not to perform the service.
Response from Guardian Roofing, Gutters & Insulation
"Thank you [Member Name Removed] for taking time to acknowledge our Team at Guardian Roofing ! We truly appreciate the opportunity and we will be here if we can assist in the future. Take Care , Stay Safe and Healthy! Lori Swanson , Guardian Roofing"
Casey H.
Mar 2020
Roofing, Roof Cleaning + 1 more
My experience with guardian roofing was miles above their competitors. From the first call to the office to the last step of my job. I needed, or wanted, my room cleaned. I had moss and debris and had been putting it off for a few years so I figured my roof was going to my home project for the season. The inspection was incredibly thorough. I was actually surprised a roofing company would be so professional, thorough and educational. The price was high but that really didn’t detour me. From the time my deposit was paid the communication was great. They told me exactly what I was to expect. My job did end up moving Passed when they initially told me but they were quick to assure me they were on it and wouldn’t let it move again. And they didn’t. The job started and the miss removal began. Unfortunately the moss uncovered needed repairs but the sales guy was clear this was a potential so to be prepared for this if it came up. A call to guardian, a deposit paid, a clean roof and change order later I have a roof that looks brand new. I’m so happy I went with guardian and I was definitely be calling them again. Thanks guardian!
Response from Guardian Roofing, Gutters & Insulation
"[Member Name Removed], Thank you very much for taking the time to share such a detailed review! I’m looking forward to sharing it with our Team at our weekly meeting so each department can see how they were helpful to our client. We truly appreciate your patience in regards to the schedule and happy we were able to get the job completed to your satisfaction. Thank you again for your business! Lori Swanson , Guardian Roofing"
Licensing
Bonded
Insured
Licensed*
Trade License Number
GUARDR*847RO
Trade License Locale
Washington
Trade License Authority
Washington State Department of Labor & Industries
Trade License Expiration
12/20/2024
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Guardian Roofing, Gutters & Insulation is currently rated 4.6 overall out of 5.
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Sunday: 12:00 AM - 12:00 AM
Guardian Roofing, Gutters & Insulation accepts the following forms of payment: Financing Available, Check
Yes, Guardian Roofing, Gutters & Insulation offers free project estimates.
Yes, Guardian Roofing, Gutters & Insulation offers eco-friendly accreditations.
Yes, Guardian Roofing, Gutters & Insulation offers a 5% senior discount.
Yes, Guardian Roofing, Gutters & Insulation offers emergency services.
Yes, Guardian Roofing, Gutters & Insulation offers warranties.
Guardian Roofing, Gutters & Insulation offers the following services: Installation - composite, metal, wood shake, tile & flat roofs. Roof Cleaning & Moss-Proofing Services. Roof Repair.
Real estate roofing, commercial roofing & multi family roofing, metal roof repair