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Guardian Roofing, Gutters & Insulation
Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting, Brick or Stone Fireplace - Repair,
About us
Award-winning Guardian Roofing, Gutters & Insulation has been serving the Puget Sound region with quality top-of-home solutions for almost twenty years. From the first call to the final installation report to ongoing warranty protection, the family-owned and operated company has earned the trust of manufacturers, customers, and team members in the communities they serve.
Business highlights
Se habla espanol
Emergency services offered
20 years of experience
Services we offer
Installation - composite, metal, wood shake, tile & flat roofs. Roof Cleaning & Moss-Proofing Services. Roof Repair.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Reviews
4.6249 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 10% | ||
| 5% | ||
| 3% | ||
| 3% |
Showing 1-25 of 249 reviews
Dave D.
Apr 2024
Guardian advertises a "Gentle Wash" roof cleaning/moss removal process. Nothing could be further from the truth. In reality, they use an industrial strength air compressor and hire inexperienced, poorly trained, incompetent non-English speaking employees to perform this work. The result: While under a three (3) year contract, Guardian has destroyed my GAF 50 year guaranteed roof by shredding and removing the protective granules down to the asphalt itself. The damage is so extensive and widespread, it cannot be repaired. My roof needs to be entirely replaced at a cost of ~ $35K to $40K for a like kind of material. Guardian has attempted to mitigate the damage by inserting a new thin starter row shingle to "Hide" (not replace) the damage shingles around the entire perimeter of my home. This is an unacceptable remedy. I am awaiting for Guardian's attorney to respond to my request for compensation. Complaints also filed with BBB and the C of C.
Response from Guardian Roofing, Gutters & Insulation
"Dear Mr. [Member Name Removed], We have reviewed the concerns regarding your experience with Guardian Roofing, and we are both surprised and saddened to read over your comments, as they do not reflect the high standards of service and quality we are committed to and known for. After reviewing the timeline of actions at your home and the details provided, we feel it's crucial to clarify certain points to provide a comprehensive understanding of the situation and address them accurately to future and potential clients. Regarding the original contract signed in December of 2020, it's important to note that the contract specifically outlined the scope of work agreed upon, and it did not include annual maintenance. We take great pride in the quality of our work and the satisfaction of our clients, so we performed annual maintenance visits on multiple occasions, free of charge. This was Guardian's way of demonstrating our commitment to customer satisfaction and goodwill. Prior to the completion of any work by Guardian, we have photographic evidence of the significant neglect in the maintenance of your roof, pre-existing damage and excessive debris and moss accumulation that would deem any manufacturer’s warranty null and void. Regarding the warranty period for repair work, we are committed to standing by our work and addressing any issues that may arise within the warranty period. Since your work was 3 years beyond the warranty period, we provided upfront communication that there could be a service fee if the issue was due to no fault of our technician’s workmanship. We attempted to address your concerns as our records reflect, but you chose to cancel so we were unable to address this most recent concern. In conclusion, Guardian has spent the last 3 years going above and beyond our contractual obligations to help you care for your roof and we regret to learn that your experience did not meet your expectations. Guardian Management"
Michelle C.
Feb 2024
It went well! I would hire Guardian Roofing again and recommend them to anyone. The Sales person did a great job in explaining everything and answering my questions. He was very professional and nice. Their crew did a great job in taking off the old roof and installing the new one. They did a great job cleaning up as well.
Response from Guardian Roofing, Gutters & Insulation
"We truly appreciate your business and takin time to leave us a review and we will share this with our crew and technicians. Enjoy your new roof!"
Erik W.
Jan 2024
I cannot more highly recommend Gaurdian Roofing. Their levels of professionalism, quality and reliability are unmatched. Value and skill are unmatched.
Response from Guardian Roofing, Gutters & Insulation
"[Member Name Removed], thank you so much for your kind words! Its our main focus at Guardian that we continuously provide this level of service for our loyal clients like yourself. We look forward to working with you again!"
David K.
Jan 2024
Google Review
This highly recomment this company for roofing related needs.
Eishin M.
Aug 2022
I would recommend them.
Brenda M.
Oct 2021
Guardian is the best. Customer service and follow-up all during the process was top notch and I cannot say enough good things about our new roof, the work performed and the follow-up after the job was completed.
Carl O.
Oct 2021
Exceptionally well. Entire staff was very customer service focus and quality control was performed at every step to ensure that outstanding service was performed.
Angie E.
Oct 2021
The job was a big one. We knew we would need a new roof when we bought the house but didn’t know the extent of it. They did the job the right way and fixed the problem. They had a pretty good sized crew and finished most of the job in under a week. We had to wait for the skylights since they were custom. We had a couple little issues with some leaks from skylights and they sent someone out to evaluate and reseal them. I would recommend this company.
J R.
Oct 2021
From the estimator to the roofing crew, all were very professional and responsive. Answered my questions and made sure I was pleased with their work. I had a very positive experience.
Jennifer L.
Oct 2021
We called Guardian Roofing for a leaky roof above our front door. A roofer came out, got on the roof, replaced a skylight, and patched everything back up. You cannot tell where the repair was made. We hope this will be the end of our leaky skylight above our front door.
Barbara U.
Oct 2021
The service was wonderful! I highly recommend Guardian Roofing.
Murtaza C.
Oct 2021
Guardian Roofing is the best roofers in King County
Bonni W.
Oct 2021
The job was done on time. They cleaned up afterwards and everything went smoothly.
Janet G.
Oct 2021
The company kept us informed via email of the service date and the scope of the project, the representative arrived and completed the work well and on time and, most importantly, the site was cleaned up beautifully when the work was completed. We will recommend Guardian Roofing to friends and family.
Brenda M.
Oct 2021
Amazing company. Responsive, caring, great follow up and kept us informed every step of the way.
Staci B.
Apr 2021
Pros: * available to put up a tarp on short notice Cons: * took 3 months to do repair * extremely poor communication * slightly pricier than other estimates (~10% more) * power-washing damaged the paint on our deck!! and they won't fix Last December we found a leak in our roof. Guardian was one of the only companies available on short notice to come put up a tarp. We then used them to do the roof repair. The soonest they could schedule us was 3 months out, and the week we expected them I had to call and ask when they were coming because they had moved us back a week without telling us. Then they originally tried to charge us for the full service before sending someone out to do the clean-off after the repair. Once they came out to do the clean-off, they cleaned off the debris that fell from the roof onto our deck but used a power-washer that stripped a ton of the paint off our deck. Once we brought this to their attention to see what they could do to rectify the situation, they stopped responding to all communication. Would not recommend, get someone else that won't cause you to need to repaint your deck or otherwise damage the rest of your property.
Mike H.
Jan 2021
This vendor gave me an estimate after inspecting my roof, indicating I only needed limited repairs with an estimate of $2000. I felt quite pleased and accepted and paid for the service. No sooner was it completed, then I developed an additional leak. They indicated this was a new issue, and would repair it for $591. I paid for this added service, after which they informed me that I had additional leaks, and quoted me another $2700 +, depending on what else they might find during the third repair. Obviously, I felt their original assessment was very poor, and now felt I would be on a repair roller coaster if I continued to use them. I consulted with two other roofers who indicated I needed more extensive repairs to start with. I asked Guardian for some returned compensation under the circumstances, and was refused. It seemed to me that their manager just would not accept any responsibility for what I considered an inadequate upfront assessment. I would not be able to recommended this company to anyone else given my recent experience.
Response from Guardian Roofing, Gutters & Insulation
"Hello [Member Name Removed], While we are disappointed by your review we want to thank you for choosing Guardian Roofing for your project. As our General Manager explained in previous correspondence, the $500 fee was for an emergency tarp service we performed to prevent further damage when new leaks developed during January’s record heavy rains. These newly developed leaks are in no way connected to the repair work we performed and as such you received a new quote. We apologize that you feel you were provided an inadequate assessment and we have offered to reinspect your roof free of charge and discuss the best options moving forward. Should our inspection reveal that our work damaged you in any way we will certainly take appropriate action. Best Regards, Morgan R"
Charles S.
Oct 2020
This project did not go well. Guardian sent a tech on 8/19/20 to inspect the job and provide a quote. The tech also noticed some split shingles on the roof cap and offered a to include their replacement in the quote. I paid a deposit on 8/19/20 to secure a date to schedule the work, and was told the work would be performed the week beginning September 28. I was also told someone would call me the morning of 9/28/20 to schedule the actual date the work would be performed. I received no call from Guardian on the morning of 9/28/20. I contacted the office in the afternoon and was told someone would call me that evening. A service foreman called that evening and said my job would be performed 9/30 or 10/1, and they would call to confirm the day the evening before. As of the morning of 10/2/20, I received no communication from Guardian. I contacted Guardian the afternoon of 10/2/20 and was told service would definitely be performed 10/5/20. The 2 workman arrived at the appointed time on 10/5, and began their work. After approximately 2 hours they informed me they completed their work, and wanted me to sign off on final payment for the job. I got up on the roof to inspect the work and saw the exhaust fan was not mounted so it would be level. The manufacturer specified the exhaust fan must be level to operate properly. I also noticed some of the replacement shingles they installed were split, thereby invalidating the work of replacing the shingles. We talked and they called their supervisor. We agreed on a course of action, and the workmen left to get the necessary parts. They returned with the parts, installed the parts to level the fan, reinstalled the fan, and also replaced the split shingles they had installed elsewhere on the roof. Guardian billed me an extra 4 hours of labor at $90/hour for them to complete the job in a satisfactory manner. Ultimately, my exhaust fan and replacement shingles would not have been installed properly if I hadn't gotten up on the roof to inspect the work. I will not use Guardian again for work, nor would I recommend the company to anyone else. As noted above, replacing the curb for the kitchen exhaust fan was completed 10/5/20. A representative of Guardian Roofing called me in the early evening of 10/7/20 to ask about my satisfaction with the installation of new roof curb for the kitchen exhaust fan. I described the problems I encountered with the exhaust fan not being mounted so it was level, and the splits in the installed replacement shingles. He told me he would take feedback and report it to the Guardian Roofing management. The Guardian Roofing owner called and e-mailed me on 10/8/20 to discuss if anything could be done to rectify the situation and problems with the work done on my roof. I returned his call that day, but we did not talk directly until 10/12/20. He started the call by apologizing for the problems I encountered with the work his team performed on my roof, and acknowledged he had read the review of Guardian I posted on Angie's list. He asked if the initial bid for the job specified the exhaust fan would be level after it was mounted on the new roof curb, and I said yes. (The bid stated, "Take out old curb, install new curb, make sure it is level and looks good".) He offered to return the portion of the payment charging the 4 additional hours of custom work which was added to my bill so the exhaust fan was installed properly. I stated I appreciated the offer, but it would not change my opinion of the work performed by Guardian Roofing. My credit card company informed me on 10/13/20 they processed a $436 refund from Guardian Roofing to my credit card.
R B.
Sep 2020
Professional and excellent job. Pricing seemed a bit high but the quality of work and service was impeccable. They delivered as quoted.
James G.
Jul 2020
What an awesome company. If you hate getting multiple estimates, then save yourself the time and just go with these guys. I got 4 estimates and Brent from Guardian was the only one to get up in the attic and diagnose the problem. It was improper ventilation not a bad roof. Brent was not just giving me an estimate, he educated me on how roofing works. Instead of just trying to sell me a new roof, he fixed the underlying issues. The whole process went according to the timeline Guardian laid out. Juan and his crew were on time and spent 2 days on the repairs. They even worked through the rain. Total professionals. After they finished the repairs, they thoroughly cleaned and power washed the roof. It looks brand new!! Save yourself the anxiety of picking a roofing company and just go with Guardian.
Response from Guardian Roofing, Gutters & Insulation
"Hi [Member Name Removed]! Thank you so much for your thoughtful review and picking Guardian for your project! We appreciate your kind words and are so happy you are happy! If you need us for anything please don't hesitate to reach out. Lauren Client Service Manager"
Casey H.
Mar 2020
My experience with guardian roofing was miles above their competitors. From the first call to the office to the last step of my job. I needed, or wanted, my room cleaned. I had moss and debris and had been putting it off for a few years so I figured my roof was going to my home project for the season. The inspection was incredibly thorough. I was actually surprised a roofing company would be so professional, thorough and educational. The price was high but that really didn’t detour me. From the time my deposit was paid the communication was great. They told me exactly what I was to expect. My job did end up moving Passed when they initially told me but they were quick to assure me they were on it and wouldn’t let it move again. And they didn’t. The job started and the miss removal began. Unfortunately the moss uncovered needed repairs but the sales guy was clear this was a potential so to be prepared for this if it came up. A call to guardian, a deposit paid, a clean roof and change order later I have a roof that looks brand new. I’m so happy I went with guardian and I was definitely be calling them again. Thanks guardian!
Response from Guardian Roofing, Gutters & Insulation
"[Member Name Removed], Thank you very much for taking the time to share such a detailed review! I’m looking forward to sharing it with our Team at our weekly meeting so each department can see how they were helpful to our client. We truly appreciate your patience in regards to the schedule and happy we were able to get the job completed to your satisfaction. Thank you again for your business! Lori Swanson , Guardian Roofing"
Heather P.
Feb 2020
The salesman that came out was very nice. He said that the solar tube could not be stopped from leaking without being replaced and so we asked him to replace it and some other work. He inspected the roof and said it had 5 or 10 years left on it. He said it didn't need replacing. After the solar tube was replaced and several boards were replaced and the moss was cleaned off they realized that the shingles were bad and that the roof needed to be replaced. They gave us a huge estimate for the roof replacement saying that the solar tubes would have to be replaced even though one had just been replaced. Later I found out that replacing the solar tubes was not necessary to put on a new roof. The communication within the company was very poor. I had to keep calling to get things straight . They did a good job with what they did but they charge way more than other companies. It took we several weeks of calling to get a receipt for my payment. I would not recommend them.
Response from Guardian Roofing, Gutters & Insulation
"Ms. [Member Name Removed], I sincerely apologize that you are frustrated with the end result of our service. I will reach out to you today or you can contact me directly at 18779269966 at your earliest convenience. Please know we take your feedback very serious and will use it for continued improvement. I have reviewed the before and after photos of your roof system and listened to all your calls including the most recent at 11:09 AM 2/7/2020 with our client care team. If our Team would've been alerted to your frustration at this time I would've reached out in advance. As a homeowner myself I can genuinely understand your perspective. Guardian Roofing in good faith wanted to help you with your roof and is unfortunate that at times once we remove debris and deeply rooted moss that the integrity of the roofing material is worse than what was visible prior to the clean. I will use your feedback and project photos for continuing education and training for our sales and production department as we truly do not want dissatisfied clients. Respectfully, Lori Swanson - Owner and Founder of Guardian Roofing."
E M.
Dec 2019
Took longer than expected (8 work days instead of 3-4 projected), but that did not impact pricing. Looks good and crew was very meticulous. Very happy with the completed roof.
Response from Guardian Roofing, Gutters & Insulation
"Good afternoon valued Guardian Customer! Thank you for taking the time to leave such a kind review. We are happy to learn that you are pleased with the finished product! If you have questions or concerns, or would like to join our Guardian Protection Plan to maintain your beautiful new roof, just give our office a call and we're happy to help. Thanks! Lauren Ogle Client Service Manager"
Kevin L.
Sep 2019
I am updating this review to much higher grades after talking with them at great length about the original problems I encountered. Guardian is not the cheapest out there but they did do great work on our home! We had some issues with our chimney which we never would have known if we hadn't called about an issue with our roof. They were about the only Roofing Company around with masons on staff. That sold us on them. Lori called me personally and apologized and took full responsibility for what happened. In turn I agreed to update my review if they lived up to their end of the agreement. I'm more than pleased to say they've made up for it in spades!! They've been fantastic to allay my concerns and make sure that I felt at ease about any of the problems that I thought I had. They even offered to have someone come out and crawl through my attic to take stock of the integrity of my roof. Thank you Guardian for really stepping up when we had a disagreement. I'll definitely be calling you guys again!
Karen S.
Sep 2019
Awesome they showed up when they said. Work was done quickly and professionally. Roof and gutters look awesome!
Response from Guardian Roofing, Gutters & Insulation
"Hi [Member Name Removed], Thank you so much for your thoughtful review! We truly appreciate you choosing Guardian Roofing to assist you with your roofing needs. We will definitely share this with our Team at the next company meeting as well. They love seeing these reviews too! Sincerely, Lori Swanson Owner/Founder"
Licensing
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FAQ
Guardian Roofing, Gutters & Insulation is currently rated 4.6 overall out of 5.
Yes, Guardian Roofing, Gutters & Insulation offers free project estimates.
No, Guardian Roofing, Gutters & Insulation does not offer eco-friendly accreditations.
No, Guardian Roofing, Gutters & Insulation does not offer a senior discount.
Yes, Guardian Roofing, Gutters & Insulation offers emergency services.
Yes, Guardian Roofing, Gutters & Insulation offers warranties.