Get matched with top gas log pros in Whitingham, VT

"The company rapidly responded to the service request and booked an appointment with me in a timely fashion. Technician, John, arrived on time and did call 20-30 minutes prior to arrival. He was polite, profession and respected the property. Quickly diagnosed the issue and provided me with several options after showing me and explaining the issue with the fireplace. Fortunately the parts were in his truck and he was able to quickly effect a repair. Everything was cleaned up and he even cleaned the fireplace glass insert (this is a natural gas fireplace). I am very pleased with this company's professionalism from start to finish. I will be keeping them on file should another issue arise. Thank you Chimney Experts for your assistance!!"

"Omar was VERY helpful, walked me through everything I needed in order to get my chimney liner replaced. They were my 3rd quote. Omar was honest & not pushy nor pressuring me into buying his product . His team Julio and diego were very respectful, clean &organized. I will hire there from here on out for yearly maintenance. Thank you Mcbrien’s!"

"I hired Shamrock Chimney to clean and inspect my chimney for the sale of my home 4 weeks in advance of the deadline. I let them know numerous times that I had a deadline to provide the report. They rescheduled 4 times, one of the times telling me they were on their way and then following up with a text saying they gave the appointment to another customer. I let them know I would pay an extra fee if it meant they could keep the appointment, noting that I was under contract to provide this report. I reminded them of this each time they called to cancel, and was laughed at once and told it was "not their problem that it was heating season." After the final cancelation, I let them know I would now miss my deadline for my house contract and they again said that was not their fault and that an appointment is not a guarantee - regardless of circumstance. I was in tears and as a business owner cannot fathom treating customers with such disregard and disrespect."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"*DO NOT UNDER ANY CIRCUMSTANCES TRUST THIS COMPANY.* They entered my house without permission and fraudulently billed me over $400 for an emergency after-hours service call that I NEVER REQUESTED. Reader, there was no emergency and they never even had the courtesy to call to check if there was or to request permission to ENTER MY HOME, at night, without my knowledge. This is absolute insanity - my house is in a quiet wooded area and the thought that I could have been there alone and men just showed up at my door at night, uninvited and unannounced, is frankly terrifying. I've been a customer for 10 years for my vacation home in Jamaica, but Cota & Cota has now completely betrayed my trust. Having stored my door lock code in their files after a prior (legitimate) service visit, they just let themselves in, did god knows what (again, THERE WAS NO EMERGENCY), and then sent me a $400+ bill. That is completely unacceptable, a grievous betrayal of trust and, by the way, illegal. Cota & Cota's excuse for why they did this isn't any better either - after being an auto-delivery propane customer for about 10 years, without any notice to me, Cota switched my account to COD, meaning I'd have to call them to request delivery. I had no idea, SINCE THEY DIDN'T INFORM ME OF THIS ILLEGAL CHANGE TO MY ACCOUNT (yes, that's illegal under VT law too), and then they didn't make a propane delivery to my house for 11 months. Well according to Cota, they just spontaneously realized one day that they hadn't made a delivery in a while and probably should have, so they decided that my tank must be empty, our heat must be off, and it was February so my pipes could freeze! They realized that would be 100% their fault, since they had illegally switched my account from auto-delivery to COD, but instead of calling to CHECK if there was a problem with the heat, they ran right over to my house at night, illegally entered my home and then billed me for an "emergency" after hours "call" that I NEVER REQUESTED OR AUTHORIZED. I wasn't there at the time (thank god), but I have a webcam in the house which shows a digital reading of the internal temperature in the house and could easily have let them know if there was a problem (there wasn't). Mind you, I only got this version of the story after about 6 calls to Cota to sort out the billing issue for the "emergency after-hours call". I was blatantly lied to by three different people before being transferred to Jason Terry, the manager, who then told me the "truth" (which I highly doubt is actually the truth). I won't even get into the very shady delivery of propane that they subsequently made, in which they had struck out the metered price on the delivery ticket and manually increased it by over 50 cents per gallon, but that certainly looks very suspicious to me too and we have reason to believe that the number of gallons billed were not actually delivered. Consider yourself warned, especially if you are an owner of a vacation home in their service area. We have to trust local service people when we can't be there, but Cota & Cota has proven that they do not deserve that trust and should be avoided."