Get matched with top fireplace pros in Waterville, VT

"I hired Shamrock Chimney to clean and inspect my chimney for the sale of my home 4 weeks in advance of the deadline. I let them know numerous times that I had a deadline to provide the report. They rescheduled 4 times, one of the times telling me they were on their way and then following up with a text saying they gave the appointment to another customer. I let them know I would pay an extra fee if it meant they could keep the appointment, noting that I was under contract to provide this report. I reminded them of this each time they called to cancel, and was laughed at once and told it was "not their problem that it was heating season." After the final cancelation, I let them know I would now miss my deadline for my house contract and they again said that was not their fault and that an appointment is not a guarantee - regardless of circumstance. I was in tears and as a business owner cannot fathom treating customers with such disregard and disrespect."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Arrived on time, very professional, careful, courteous, explained what needed to be done, about how much time it would take, receptive to questions, cleaned up afterwards. Office staff is very good also!"

"They care. And it is obvious. I would recommend them 1000 times over. I started my search for a roofing contractor during the pandemic and was universally unimpressed with the bulk of contractors who came to estimate the job. That is, prior to meeting Gabe and the folks at Top Notch. Not only are the competitively priced, but they send an actual roofing expert out for estimating, as opposed to a salesman. I immediately felt was in good hands as he answered all my questions with authority and knowledge. On the job site, the crew was clean, polite, and professional. We did have a few hiccups along the way, which as anyone who has ever done renovation can tell you, is par for the course. These specific hiccups were discontinued products and shipping damages that were simply accidents. Just bad luck that had nothing to do with Top Notch. But it was their reaction to the situation that really won me over. Gabe, the foreman, and Jessica went above and beyond to come to my house on multiple weekends to install skylights because that is the kind of business they operate."

"Jeff and his crew did some repair roof work on my mom's how. Great job done by Jeff and his crew. Will call him again!"

"Sam was very friendly and went right to work. He also didn’t mind my dogs."

"This was the most money we have ever paid anyone to do anything...ever. The Sheridans had our trust throughout the entire process. They gave an affordable quote and did awesome work. They cleaned up during each stage of the project and always communicated well with me about timing and issues that came up. Our garage dimensions were awkward and not a perfect rectangle by any means - these guys had to craft a kit of workarounds for irregular shapes and curves. Todd and Luke are good human beings with positive attitudes, and care about their integrity and their work. I hope to use them in the future."