Get matched with top basement waterproofing pros in Brattleboro, VT

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"This company is fantastic. They went above and beyond what was required for a small project that I didn't have the time to do myself. It's so difficult to find good people to do these jobs, so I was really grateful for the fast, reliable, and high quality service. I would hire them again in a heart beat. They got right back to me when I initially made the request for service, and even though they said they were busy, they went out of their way to accommodate my request in a short span of time. They also communicated consistently and reliably when I messaged them about the project. This company gets my highest endorsement."

"They did excellent work and the problem has been resolved"

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says: should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral, and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is a hostage. Even Air b and bs offer full refunds on deposits within just a few days of their arrival date. 3 days to cancel with service not scheduled for 6 weeks out, Come on man. No materials were used. No service workers time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and the allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control over how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I did not spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed nice enough. No answer. No callback. I will never seek out their services again and I will actively discourage others from doing so but, based on my experience, I expect they do not care."

"I am very happy with the work this company did. The team doing the work arrived on time, were very pleasant and easy to deal with, did a good job, and cleaned up when they left. My basement walls look much better. I would hire them again."

"They were professional, called me the next morning and did the work within two days. They came back today when I noticed water in the basement last night and have been responsive thus far."

"Couldn't ask for anything better, honestly. I was out of town for the weekend and my water heater exploded, filling the basement with steam and dumping water on the floor. Called these guys when I heard about it Saturday morning. By the afternoon equipment was on place and by the time I got back Sunday night, nearly everything was dry. Big snowstorm Monday blocked my driveway, and they didn't even charge me for the extra day. Just a stand-up crew, reliable, and friendly. Can't recommend them enough."

"He was awesome hard working and was better then I thought great customer service"

"We had a bathroom remodel done by Charlie and had several major issues. The plumbing on the tub was not installed correctly which caused water damage to our kitchen ceiling the first time we used it. Charlie did "repair" it but it was poorly done. I ended up withholding the last payment of $400 to put towards hiring another contractor to repair correctly. The $400 did not cover the cost of the repair and the full ceiling repaint that was required. The tub that was installed squeaked since day one and has not been properly fixed. To have the tub re-installed correctly is would cost around $2,000-$2500 based on two quotes I got. Charlie's solution was to cut a whole in the bedroom closet wall to shim the tub. With all the issues we had I told him I would rather have some else repair it. He said he could fix it for free or give me $200 towards fixing it. The tub still squeaks two years later every time we use it. Almost 1.5 years after the bathroom remodel we found poor electrical wiring in the attic for the bathroom vent. Charlie did apologize and paid to have Custom Electric come and install it correctly. I am just glad we found the issue before it caused any damage. There are other smaller issues as well but you get the idea I went with Charlie and Granite State General Contractors based on all the great reviews and ended up with a lot of issues so please take this into consideration when making your decision."