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"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"They did excellent work and the problem has been resolved"

"I was not impressed with this companyâ s work at all. They didnâ t do what they said they were going to do and rushed through the project. We have two cracks in our foundation that we needed repaired and all they did was dig up around the foundation and slap some tar on it. I was told they were going to put stone against the foundation so it would drain right down to the perimeter drain and they didnâ t do it. They just put the clay back. Then the crack in the front they didnâ t dig down deep enough and didnâ t repair from the outside like they said they would. Again they just slapped some tar on it. When they put the material back they didnâ t tamp it as they went back up, so it kept settling and cracking. They took weeks to come back and put grass seed down. The top soil they charged me for they never even got they used stuff I had left over from a different project (which wasnâ t enough). And when I called to complain that they didnâ t tamp it, they had a guy come tamp it. He literally tamped it for 5 mins and spent the rest of the time leaning against the tamp playing on his phone. My step father had to come with his own tamp and it dropped another 5ish inches after he tamped it. And to top it all off the crack in the front still leaks. They didnâ t do anything I asked and didnâ t want to come back to fix/finish anything. I would not recommend them especially for what they call â smallâ jobs. They might of had a lot going on and bit off more then they could chew when they did our project, but they certainly didnâ t make it right either. I was told they would come back and fix the crack in the front and they never did."

"They were professional, called me the next morning and did the work within two days. They came back today when I noticed water in the basement last night and have been responsive thus far."

"Barn Rescue – My barn was hit by a vehicle, which broke a large post and pushed section of siding out from under the roofline, plus major damage at ground level. Brad shored it up for the winter with an array of jacks and an enormous chain to ensure the thing wouldn’t fall down till they could return in the spring. Come spring, they fully replaced the damaged section’s support members and facade, and added bracing to the attic, rendering it stronger than before. Foundation support: The sagging beams and jerry-rigged support columns in the dirt basement of our 18th century house were inadequate. They dug and poured a dozen footings and lally columns, supporting a line of new 6x6 and 9x9 beams that provide solid support to the house above. They showed up promptly every day, worked fast, and left the site clean and finished. Both Brad and Chad have a deep knowledge about old houses and the techniques that were used, and I felt my historic register property was in good hands."

"I did not get the service that we originally talked about I am very unhappy"

"Do yourself a big favor and don't hire this firm! Originally, Armand Morel was hired for a big job, over $200,000, but he was fired only part way into demolition. Armand misrepresented the way he would work and was rude to me, and then, after I felt compelled to fire him, he attempted to overcharge me by over $20,600 for the partial demolition he had accomplished to that point. I had to hire a lawyer who advised me to negotiate a settlement, which involved compromises I found difficult to make. My lawyer and I settled for $15,850 on 12/6/23. Armand still got away with thousands more than he should have been paid--plus I had to then pay a legal bill of roughly $2500. Therefore, not including my time, energy, delayed job, and stress, I was out roughly $7250."

"We had junk to remove from our basement and around our exterior buildings. The quote was for an hour of labor (2 employees) and a 20 foot dumpster. They hauled away metal, oil, electronics, tires and wood-based items. They arrived right on time and were very pleasant to deal with. They stuck around to give us a quote on fence installation as well."