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"We hired Grubb Tree to install a french drain and dig out our front ditch. They cut our water line. Instead of calling a plumber, they incorrectly patched it and our pipes were clogged with mud, leaving us with no water. When we asked the onsite manager, "What is your process for handling a situation like this?" the response was "Well you signed an agreement saying we aren't liable for these types of things. People don't usually read the whole thing and miss that part. As long as it [cost to fix] isn't too much, we will do right by you guys." We felt like this response wasn't helpful as it turned the relationship from collaborative to adversarial. We solved the problem by calling 3 different plumbers and 1 providing a fix. We then tried to coordinate with Grubb Tree to cover the cost of the fix. We tried to coordinate with Luke Grubb who originally estimated and contracted this work in order to ensure that the repairs were reflected in the contract. Our calls were seemingly screened and forwarded to the onsite manager, who never forwarded our calls. After repeated attempts, we were provided paperwork via email that reflected the cost reduction for the plumbing fix and they were scheduled to return and finish the work. Grubb Tree returned to finish the french drain, which they did without headache. When it came time to dig out the front ditch the onsite manager was refusing to perform the work outlined in the estimate, claiming an incorrect interpretation of the imagery and work statement. After back and forth, the matter had to be escalated to Luke. He admitted a "miscommunication" on their part and instructed the team to proceed according to the contract. The quality of work on the ditch was insultingly poor (see pictures). It was clear from the haphazard discarding of topsoil and snakelike pattern of the cut out "ditch" that the onsite team was rushing this part of the job and adhering to an almost malicious compliance and interpretation of the statement of work. We understand that mistakes and miscommunications happen. However, we expect to be treated with respect as the paying customer. To us, this would mean our contractor ensures that our voices are heard without condescension. It also means that our contractor performs work of a reasonable quality and assumes a certain level of care. Unfortunately, in this case, we feel like Grubb Tree didn't meet these expectations and it resulted in a poor overall experience. Therefore, we will not be doing business with them again."

"They were very careful and excellent. They made everything as clear and the area around they were very protective."

"We have a stone and log sided chalet home with a detached two car garage and matching wooden shed. The property is a decade old. We hired Dave’s Custom Painting to spray wash, re-caulk all windows, doors and corner seams of the house and to stain the house and deck as well as paint the double garage door and breezeway entrance to the garage. Dave Foster and his co-worker, James did a fantastic job of making a ten year old home and deck look like new. Every aspect of the job from spray washing, caulking, taping off all windows and stone was done with care in preparing all the exterior logs and deck boards for re-staining. In addition, part of the prep work involved replacing a half dozen rotting deck boards, which we supplied, and Dave and James undertook the needed repairs. They cleaned up and left the property looking brand new. We would highly recommend Dave’s Custom Painting without hesitation. Dave and James made our property look amazing."

"Called the office Sunday afternoon and they were here Monday morning. They explained the process and interface with insurance clearly and answered my rambling questions. Ended up being a dry out that lasted until the following Saturday. Personnel came every day to check equipment and document progress, making for easy reporting to insurance. Based on this, would be my first call for this part of the restoration process, and my preference to complete rebuild (if they didn't have such a large backlog on that front). Thank you for restoring control of the problem so professionally!"