Grubb Tree Svc

We hired Grubb Tree to install a french drain and dig out our front ditch. They cut our water line. Instead of calling a plumber, they incorrectly patched it and our pipes were clogged with mud, leaving us with no water. When we asked the onsite manager, "What is your process for handling a situation like this?" the response was "Well you signed an agreement saying we aren't liable for these types of things. People don't usually read the whole thing and miss that part. As long as it [cost to fix] isn't too much, we will do right by you guys." We felt like this response wasn't helpful as it turned the relationship from collaborative to adversarial. We solved the problem by calling 3 different plumbers and 1 providing a fix. We then tried to coordinate with Grubb Tree to cover the cost of the fix. We tried to coordinate with Luke Grubb who originally estimated and contracted this work in order to ensure that the repairs were reflected in the contract. Our calls were seemingly screened and forwarded to the onsite manager, who never forwarded our calls. After repeated attempts, we were provided paperwork via email that reflected the cost reduction for the plumbing fix and they were scheduled to return and finish the work. Grubb Tree returned to finish the french drain, which they did without headache. When it came time to dig out the front ditch the onsite manager was refusing to perform the work outlined in the estimate, claiming an incorrect interpretation of the imagery and work statement. After back and forth, the matter had to be escalated to Luke. He admitted a "miscommunication" on their part and instructed the team to proceed according to the contract. The quality of work on the ditch was insultingly poor (see pictures). It was clear from the haphazard discarding of topsoil and snakelike pattern of the cut out "ditch" that the onsite team was rushing this part of the job and adhering to an almost malicious compliance and interpretation of the statement of work. We understand that mistakes and miscommunications happen. However, we expect to be treated with respect as the paying customer. To us, this would mean our contractor ensures that our voices are heard without condescension. It also means that our contractor performs work of a reasonable quality and assumes a certain level of care. Unfortunately, in this case, we feel like Grubb Tree didn't meet these expectations and it resulted in a poor overall experience. Therefore, we will not be doing business with them again.

The service very good, fast efficient and cleans up after himself

They came on time and performed the work well.

This is the second time I have hired Grubb Tree Service, first time with Billy as my contact. This project was larger, and there were a number of changes that were made prior to the work, as well as an additional tree removal we added while service was being performed. Billy was terrific throughout. He was incredibly pleasant and accommodating. Several of the trees were in relatively tight spots relative to the neighbors' property, and all was done expertly. I did not price compare this time, since my experience with this company last time around was also very good, and I trust them. Excellent experience. Thank you, Billy, Mike and crew.

The work performed was exactly what we required. They were extremely professional and well trained in their craft. They had all the tools and equipment needed to complete the job efficiently.

Very well, could hardly tell they were here except fro the missing tree!

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