
Serving Midlothian, VA and surrounding areas
Approved
In business since 2005
Free estimates
Emergency services offered
"Worst Experience Ever.I contracted with the company to do a complete remodel of my master bathroom and powder room. In the master bathroom, they were to remove the tub, install a tiled shower in its place, tile floor, new vanity, vent fan, install fixtures, plumbing etc. I supplied all materials for the job. I have never been involved in such a remodeling disaster before and this is not my first major remodeling. I did due diligence, searched Angie's List (2018 superstar?) and got a reference for a similar job. I signed the contract and things went downhill from there. Slated to start 5/6/2019, picked out vanity and made arrangements to visit counter top fabricator for selection in March. All material selected and ordered timely although questions regarding quantity of tile and other items had to be made repeatedly before a response was received. I spent time coordinating everything to the cabinets when they showed up with the wrong cabinet. Turns out the cabinets I had ordered (two different finishes) were no longer available and I would have to select another color. Delay. And these vanities do not have as durable a finish on them. They pulled the old bathtub out and; it sat like a rusting hulk in my driveway for 3 weeks preventing us from parking in the driveway. We asked about it and were told that a pick up would be scheduled. The only thing that happened was after 3 weeks, my husband and I broke up the cast iron tub into pieces small enough to put in the dumpster. At least I could park close enough to get the groceries in the house. The shower pan they ordered was the wrong size. I lost some space there as they tore out the wall board and built out the space to match the shower pan they ordered. They grossly over-estimated how much tile was necessary and delayed work for so long I missed the ability to return any of it. I had enough floor tile left to re-tile another room. The workers only come sporadically - the estimated completion was 6/10/19. Completion did not occur until August 13. The shower leaked, it took them two weeks to fix. The grout in the shower floor did not set properly, over two weeks to come back. I got an email saying go ahead and use the shower it won't hurt anything. Except every time you ran water in the shower bits of grout floated down the drain. They tried to fix by putting caulk in the lines (the shower floor had 3 different grout colors) but I found that unacceptable. They were scheduled to come on August 8, but did not show until the following week. Never received communication, in fact they were frequently scheduled to show but didn't....again no one thinks to notify the homeowner. At various times, I completed their incomplete work just to get it done. Painting not completed (door trim, linen closet shelves), they assembled the cabinets in my dining room floor with glue, hammer, nails and no drop cloth on my antique oriental rug. My son and I spent a year renovating his house and use multiple contractors from Angie's list to complete the work. I've left a number of stellar reviews for those vendors as their work and professionalism were high. This contractor, however, despite their rating was a disaster."





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